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Luna Daze Customer Service Phone, Email, Contacts

Luna Daze
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1.8 10 Complaints
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Luna Daze Complaints 10

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12:35 pm EDT
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Luna Daze Butterfly stickers

Order 30011 placed on May 5th. Online at lunadaze.com. Is reported as fulfilled for over 2 weeks. Have not received items, no tracking information is available, and no response to customer chat or support emails. Thief phone number does not accept incoming calls. I fear this is a scam site and I am a victim.

Desired outcome: Refund or items I ordered

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8:44 am EST

Luna Daze double halo ring

I just want my money back period! My order #29339 it took forever for them to respond to me. I have no recollection of placing a order with them. Every review ive read has been mostly bad. I do not want the ring that was charged to my debit card without my knowing. I will sue if my money isn't refunded immediately. This is ridiculous. This site is nothing but a scam and I'm beyond livid. That is 30 dollars from my account that could go towards my childrens Christmas.

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11:37 pm EDT
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Luna Daze stealing my money

So, I've had my eyes and heart set on this White Saphire Ring for over an entire year. I finally ordered it. I was so excited and beyond happy. Its been two months, and nothing whatsoever. After a week of no response from first placing the order, I became suspicious as there was no tracking. I emailed them. Nothing. I did some looking online and saw MANY instances very similar to mine. I became worried at this point. I tried to give them the benefit of the doubt, thinking they just needed time to make the item, maybe some issue is happening. Five ENTIRE weeks went by. I emailed them because I was very suspicious at this point. Nothing. Its been over 7 weeks at this point, and absolutely nothing. I tried to ignore the bad reviews because there were some good ones. I would personally REALLY urge you to please not go to them, and find someone else. If you do decide though to still use them, please be very careful. Go for cheap items first and see if you trust them first. Don't place an expensive order. Please be careful. This company is genuinely a scam and just steals money. I'd take legal action but I don't even know where to begin. Be careful please and dONT GO TO THEM

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Is Luna Daze Legit?

Luna Daze earns a trustworthiness rating of 38%

Be careful. Check reviews and watch out for issues before dealing with Luna Daze.

Our conclusion: ComplaintsBoard has concerns about Luna Daze's legitimacy, so we recommend caution. Be sure to check complaints and reviews to understand Luna Daze's practices before engaging with them. If you've had a negative experience, please let ComplaintsBoard know by filing a complaint.

Exercise caution when using lunadaze.com as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.

Luna Daze protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

We conducted a search on social media and found several negative reviews related to Luna Daze. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for Luna Daze. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • Lunadaze.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Lunadaze.com you are considering visiting, which is associated with Luna Daze, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
  • This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
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8:57 am EDT

Luna Daze lunadaze

This company is a total scam! Don't waste your money ordering from them. I ordered the double halo crystal ring on the 27/8/18 & today is the 9/10/18 & I haven't received my order. I've sent numerous emails, sent messages on Facebook & even Instagram, yet, no response.I regret not reading the reviews. Hence why I'm in this predicament. Order number: 28600

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8:59 am EDT
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Luna Daze white sapphire ring

I ordered this ring over 2 months ago. I received the other parts of my order but there was a note saying my ring was on its way, a month ago. Customer service has not responded so I will be getting my money back through my credit card company. Do Not use them. They are a scam! I've noticed other complaints that were similar, if not, identical to mine... scam scam scam

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11:28 am EST

Luna Daze white sapphire ring

I ordered this ring on Jan. 26th. It was to have been a Valentine's gift. I have not received it or got an email concerning it. I tried calling the number listed and it said it had been discounted. I looked at the reviews and it seems most of them said they had the same problem. If necessary I will submit it as fraud at the bank since that is who paid for it out of my account. The order number is 23002.

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10:03 pm EDT
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Luna Daze Item not received, unethical behaviour

Not only did I not receive my item, but they never respond to my phone calls or repeated emails asking for a refund or a tracking number. I had to contact my credit card company for assistance. This company is a complete scam. I've reported them to facebook and the BBB, and will continue to report them in order to help others avoid making the same mistake I did.

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Niesha 08
US
May 15, 2018 1:58 pm EDT

How do i get my money back ? I order something as well still haven’t got nothing they sent me a email saying that my order was out for delivery but never got it and i don’t have a tracking number just a order number

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C
3:14 am EST

Luna Daze Very poor service!

I have purchased a yoga set from LunaDaze and wanted to get it as soon as possible so I paid some extra money for fast delivery. But it took way longer than I expected and my order finally showed up two weeks later. I contacted customer service and they promised I'll get back the money I paid for shipping but that did not happen. Recently I contacted LunaDaze again and they said they were in process of refund and asked me to be more patient. I'm still waiting! I want to know what is the meaning of this! First I had to wait two weeks for my order and now I can get a refund! Very poor service!

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7:18 am EDT

Luna Daze would not recommend this website

I have purchased a necklace from LunaDaze as a present for my girlfriend. My order arrived quite fast and I was very impressed with such quick delivery.
When I opened the package and saw the necklace I was very disappointed with its quality. It looked nothing like pictures on LunaDaze website, was made from some cheap material and some stones were missing. I contacted customer service and asked for a refund. They offered me something else but I refused and said that I wanted only my money. They did not reply.
Do not waste your money here!

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K
2:32 am EDT

Luna Daze Scam company

I never received my order which was placed over three months ago! When I asked LunaDaze for help they sent me a tracking number which was fake and did not work. I contacted them again and asked for another number and some information regarding my order and they just stopped replying! They refused to refund me and claimed they shipped my order a long time ago and said that it was no longer their problem. Do not order anything from this scam organization!

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Barbara Applewhite
US
Jan 05, 2019 4:44 pm EST

Yes I had ordered a ring from you over a month ago and have not received anything on it or even it. What do you intend on doing about this . If I don't receive my ring or my money back very soon I will have to take further action on this matter. So you can let me know what you decide one way or the other. Thank you Barbara Applewhite

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Dixie Burton
US
Oct 27, 2018 10:58 am EDT

I've waited over 2 months for a ring I purchased. NOTHING. Can't get a response or anything from anyone. Save your money and buy from another conpany who actually carea about their customers and doesn't scam people out of their money.

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Pookiebear0415
AU
Oct 22, 2018 9:45 am EDT

A week ago I brought the White Sapphire Ring and havent gotten tracking number if I dont get it I'll be taking use to court and making sure I get money back

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Twinkletoe
US
Sep 01, 2018 8:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I'm not getting update on the where abouts of my ring and tracking number it's still showing the same tracking for weeks it's not telling me nothing on the tracking and not getting up dates where it is

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Sarah Pauline
US
Sep 16, 2017 6:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered a white sapphire ring for my Granddaughters birthday, when I received it there was a stone missing. I have contacted them to no avail.

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Laur3n
US
Mar 01, 2017 11:21 am EST

I have encountered a similar situation. My parents ordered something for me as a gift and were given a tracking number to follow. It tracked through China and disappeared. A few months later, they still haven't gotten it in the mail. They tried emailing and calling Luna Daze and never got a response. I tried as well. Finally after leaving them a bad review, I heard from someone claiming to be a customer service rep. She said the order must have gotten lost in customs and they would send another. She said to touch back in a couple days for the new tracking number. I did...a few times now. Still haven't heard anything and I'm sure I never will. TOTAL SCAM!

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Overview of Luna Daze complaint handling

Luna Daze reviews first appeared on Complaints Board on May 17, 2016. The latest review Butterfly stickers was posted on May 23, 2022. The latest complaint stealing my money was resolved on Oct 18, 2018. Luna Daze has an average consumer rating of 2 stars from 10 reviews. Luna Daze has resolved 2 complaints.
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  1. Luna Daze Contacts

  2. Luna Daze phone numbers
    +1 (888) 586-1115
    +1 (888) 586-1115
    Click up if you have successfully reached Luna Daze by calling +1 (888) 586-1115 phone number 0 0 users reported that they have successfully reached Luna Daze by calling +1 (888) 586-1115 phone number Click down if you have unsuccessfully reached Luna Daze by calling +1 (888) 586-1115 phone number 0 0 users reported that they have UNsuccessfully reached Luna Daze by calling +1 (888) 586-1115 phone number
  3. Luna Daze emails
  4. Luna Daze address
    P.O. Box 341521, Los Angeles, California, 90034, United States
  5. Luna Daze social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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