Logo Design Pros
United States - 19801
As of today I have requested a refund 5 times and the last 3 times was told I would receive it in 72 hours. I have yet to receive it!! They have not provided me a service and have not honored their posted 100% money back guarantee. I am so frustrated with this company I don't know what to do with myself. I am going to make another attempt this morning to talk to these lowlife crooks and try to remedy this situation. Does anyone have an address on these criminals so that I may try to pursue other avenues WHEN this attempt also fails. If so, please email me at [protected]@yahoo.com.
Since engaging with them in late April, they've consistently missed all promised deadlines. Literally 100% of deadlines missed. Some over by nearly a week.
Every time you call, you get a different person with the same name. They give you "their personal word" and never follow-up or keep promises. There is always some excuse for why they do not hit a deadline or they simply lie.
When I voiced my frustration, the person I was speaking with actually started to laugh.
They have suspiciously made up U.S. names and speak with accents. My guess is they do not have actual corporate offices in the U.S.
Their business practices are far from U.S. standards. In my entire life, I've never experienced such terrible customer service.
I posted a Facebook group calling out the fact that the Delaware BBB has rated them as a "F" based on 15 unanswered complaints. This will prevent others from making the same mistakes we made.
Yea, I second this notion. Do not use their services. They will rip you off. They will not refund the $300 dollars I asked to have refunded despite their claim of 100% money back guarantee. They speak with accents and all have American names such as Chris, Simon, and Joseph. Every time I ask to speak to a supervisor, he is conveniently away. Stay away from this company. They are spineless crooks.
This company looked good on line, but I filled in a form. I was then given a hard sale call saying that the package that I had selected was no good, but if I paid more then this was the better package.
I did this, they then sent me completely useless logo files. I had requested for a logo that I could use in a template website design. None of the supplied files would work or look natural in anyway.
I asked, as per their guarentee, for a refund and was told that I could not have one!!!
They also would not supply a postal address where I could have a lawyer send a letter.
DO NOT DO BUSINESS WITH THEM!
Our church ordered a small graphic logo order. The image was nothing like what we requested. We asked for their money back guarantee and 7 emails and 5 phone calls later (and lots of assurances that we would be refunded) it still has not happened.
We are going to get our legal representative involved.
I have never in my life had such a horrible experience as dealing with this company.