*COMPLETE FRAUDS*
1st off I wasn't pleased that in less than 30 days I was charged over $67! That alone was reason enough to return and cancel! The coverage was horrible and the machine wasn't getting clean. I called the company to obtain an RMA, waited 2 1/2 weeks to finally get a response too only to be told that there was no more 30 day trial available & that no returns were accepted whatsoever after 30 days! I gave the rep the date, & time of transaction, as well as a copy of the email I kept sending requesting return auth #, that was NEVER replied to! So I sent the unit back USPS & I'm STILL waiting to get my money back. The rep told me that I must have misunderstood the terms when I placed my order & she refused to look into the matter. I was overwhelmed! To date they have taken $101.88 out of my account (I had to drop a course this semester cause my payment for the book bounced!
Order #: [protected] | Order date: Jan. 2, 2021
Your order is on the way!
Hi Melissa,
Good things are coming your way!
Your package is estimated to be delivered on:
Saturday, January 9
*actual delivery date
Sat
JANUARY
16
Trying to find your package?
Delivered
JAN 16
5:10 PM
Delivered, Front Door/Porch Rome, NY
JAN 8
6:10 AM
Out for delivery Rome, NY
I've been trying to get at least everything but the 20 refunded.
Desired outcome: A refund of $45.94+39.95