I purchased this item on Dec. 28, 2020. I received another package on February 2, 2021 and have received a monthly supply ever since. I have retuturned them unopened every time. I asked them to cancel this account on 3 occasions. They still kept sending it to me and have charged me for them. In Oct. and Nov. 2021, I have been billed and never received anything. I have called them 4 times since, and I got cut off, they couldn't hear me or they just hung up. They now owe me $419.14. This has been going on for a year now, and I feel that my only alternative is to go through BBB.
Desired outcome: Refund of $419.14