Lowe's reviews and complaints 1
View all 2203 complaintsLowe's - Frigidaire refrigerator / extended warranty, protection plan
We have tried repeatedly to get help from Lowes : our refrigerator door gasket keeps coming off. Purchased 2019. Most recent repair appointment was February 2022. The serviceman replaced it previous to that date but it did not fix the issue. Another serviceman in February 2022 ordered a new door, but this was disallowed/cancelled by warranty plan. No one told us & they closed the claim. We requested a replacement refrigerator since still not fixed and that was denied as well. I waited on hold for over an hour multiple times since we have been awaiting the next serviceman to try once again-and found that the claim was closed-WHY & who authorized that?!
We have requested to speak with a supervisor several times and have been promised return calls and emails but none of those ever happened. I cannot find anyone to help and I am about to contact my attorney. I even tried the “text” service but they cannot help either. The only offer that the “customer service agent” on the warranty help line offered was to open a new claim… THIS IS THE SAME PROBLEM & the serviceman could not repair it. I am on hold again now at [protected] as recommended. Have to hang up since have been waiting over 45 minutes again!… please help me get Lowes to honor their promises & warranty (paid for in advance). This is fraudulent & a breach of contact!
Desired outcome: Call from supervisor : replacement of our refrigerator since unable to repair [protected]
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Hi Donna.
I'd like to assist.
You're speaking of a door gasket coming off. Is that the basic issue or are there larger underlying issues beyond that?
Reattaching a gasket, assuming it's in good condition, should be rather easy to accomplish.
Contact [protected] to schedule another service appointment. Be specific to the person you speak with as to the problem and previous attempts to resolve the matter.
Let us know if that doesn't resolve the issue.
We have already had it fixed /replaced twice which did not correct the problem. The last serviceman said it needed a new door - but that was denied and the claim got cancelled. We cannot “speak” with anyone except a rep from another country with no ability to assist. They promised several times that a supervisor would call us back - but never did. They told us “another “ repairman was ordering a new part & would contact us for an appointment BUT NEVER DID for MONTHS! After waiting an hour on hold for the warranty company: they said there was NO open claim. I need help!
Plan Status : ACTIVE
Plan# 0004493119247194757001