LongHorn Steakhouse review: poor service and management ( 4 comments)

To Whom It May Concern:

I visited Longhorn in Hinesville, GA on Jan. 28, 2019 and was very displease with the food and the service. My party of 4 arrived at 7:15 PM and didn't receive our food until 8:47 pm. Before the food arrived I asked to speak to the Manager on duty. I was told her name was Julia- ( name was given by the waitress - Nina) the manager came to the table - with a very bad attitude. She never apologized for the wait and the time it was taking for the food to come out. I explained that 2 tables that was seated after my party had received their food before my party. Once again on apology she stated that they might have ordered something that didn't require as much time. Nevertheless... Julia ( the manager ) was very nonchalant -she gave the impression - almost leave if you don't want to wait. Once the food arrived it was cold. I asked for her to return to the table... it took Julia another 10 min. to return... at that point she said she would recook the children meals which consist of Chicken Tenders... she never asked to recook or replace to adult meals. The waitress was fine( Nina) I witness Julia apologizing to another table across from where we were sitting but she never express any apologized or discounts for our inconvenience. I am very disappointed in the actions of your management (Julia) and I am putting it in writing because that position customer is key. My receipt information is as follows : Table 23 - LongHorn - 5564 1/28/19 Transaction # [protected] - My total bill was $47.44 I am requesting a full refund for my service and troubles. Sincerely - Dr. Mariel Bacon. I can be contacted at [protected] my mailing address is : 305 Wexford Drive Hinesville, GA 31313 or email: [protected]@yahoo.com