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You know it’s a predatory company when they don’t give you the cancellation policy until after you’ve paid 😂 According to the tracker, they were going to arrive between 6 and 7, so I get there at around 5.30 to get things ready. I’m expecting a call soon because they call you 30 minutes in advance, right? Mind you, it’s a rental I’m vacating, so the power is off. It’s 100 degrees outside.
Finally I call the company at around 6.15 and they tell me they’ll be there in 5 minutes. Great, love the communication skills displayed here. When I do arrive, I tell them it would have been nice to know they were coming, and the guy is at pains to tell me that he did text me and shows me his phone. Okay? It doesn’t even display my number, so it’s no proof he contacted ME. Whoever sets up communication between customers and employees needs to be retrained. (Yes, they had my number down correctly, I checked when I called.)
While the gentleman and I are discussing this, the woman butts in and interrupts me to ask what I need done. Well, first of all, I told you on the website. You know what needs to be done, you just wanted to talk over the other individuals who are speaking. Second of all: don’t interrupt? I thought that was pretty basic customer service. This was a super easy job for them, they were done in 15 minutes, but still managed to fail every aspect.
