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1.0 4 Reviews

LiveAquaria Complaints Summary

0 Resolved
4 Unresolved
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LiveAquaria reviews & complaints 4

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Newest LiveAquaria reviews & complaints

ComplaintsBoard
B
10:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LiveAquaria Fish

Do not buy fish from here! I purchased 5 fish from here. Experienced aquarist. Fish were quarintined.2 fish died within 7 days. Sent in the forms for the guarantee and never got a response. Another 2 died soon after. Only have 1 left after spending so much money on fish and the insane shipping cost. Also, website clearly states a size range. We purchased bigger fish because if not they would be eaten by the other fish and we received all tiny tiny baby fish forcing them to be quarintined for years had they not all died anyway. Buyer beware!

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ComplaintsBoard
C
5:25 pm EDT

LiveAquaria Misrepresentation, Terrible customer service

My first order from them was for 2 fish. When the shipment came there was only one fish that had a bad case of ich. I called the and they shipped out the 2nd one the following week. I paid for a medium sized fish and received a small saltwater butterfly fish that would never eat and eventually died...goodby $70!

I had put a notification request for an Australian Harlequin Tusk fish. i had been wanting to get one for a while and had a hard time finding one. So...I thought I'd give them another chance. I ordered a Juvenile/Medium which was advertised as 2 1/2" - 4 1/2" for $225. When it came in as a 2" fish I called and complained. This was the response:

"Thank you for the photos with measurement. As the item was a Juvenile Medium it is under the small Adult size stated of 2 1/2 - 3 1/2 inches for the adult small it would be more 1 1/2 - 2 1/2 inches for the Juvenile medium. We have submitted to update the page showing the juvenile sizes. our apologies it is the correct size."

So...they get away with changing the advertised size after the fact? And I should be OK with it!

The fish developed popeye 2 days later, and barely eats. I asked them to extend the warranty. I received it on 7/22/20222 and the 7 day warranty covered it to 7/13/2022. Here's the response:

"We have extended your warranty through 07/14/22"

An extension of 1 day! How generous!

I will copy and paste this everywhere I can!

Desired outcome: Refund of $225

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J
6:13 pm EDT
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LiveAquaria Marine Life Order

I cancelled an order after it did not ship on time. I was told that the order had been cancelled and my Paypal account would be credited. I made a replacement order. 6 hours later I get a shipment notification on the original. I called back and was given a completely different story.

These folks are either incompetent, dishonest, or both.

Avoid them like the plague.

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ComplaintsBoard
C
4:15 pm EST

LiveAquaria aquarium products

Beware - scam!
Liveaquaria site is very very deceptive. First, they offer free shipping of orders over $144.00. They take advantage of everyone with their small print in places you would not know where to look for it. I purchased fish and two aquarium products. The products cost me approx $20.00. I qualified for the free shipping but no where did it designate that they will ship the products and fish in separate invoices. The amounts of the order did not even calculate according to the information provided. The figures were off! They tagged me for shipping of approx. $26.99 for overnight delivery of only the two inexpensive products and not the fish but the fish is what qualifies for the free shipping. Beware of this unscrupulous companyi the products and fish did not even leave their warehouse when I tried to cancel but they did not honor that either. They say they have a policy that everything must be ordered/done by 9:30a central time if you can find the tiny tiny * on home page under the large free shipping!

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LiveAquaria contacts

Phone number

+1 (800) 334-3699

Website

www.liveaquaria.com

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