SmartPak Equine
reviews and complaints

My return was super easy and smooth, you know? I mean, I totally messed up and hit the wrong button to get my refund. But guess what? No worries, man! These guys at SmartPak Equine, they didn't even bat an eye. They just went ahead and refunded me without any problems at all! I gotta say, I wish all those other online companies out there were as awesome as these dudes. Seriously, they're the bomb!

SmartPak Equine is like, the best online store ever for horse stuff. Seriously, their customer service is like, top-notch. They totally get it because most of them are horse people themselves. It's like, so awesome doing business with them, you know?

So, like, I gotta tell ya, my first order from SmartPak Equine took, like, forever to arrive. I mean, we're talkin' a whole month here, man. And get this, you can't even find any info online about your order. I tried chattin' with their customer service, but that chatter chat thingy was always down. And when I sent 'em an email, nobody bothered to answer. Talk about a bummer, dude.

But wait, it gets even better. My second order was supposed to ship, right? And they went ahead and charged me for the AutoShip. But guess what? My order got delayed AGAIN. Seriously, what's up with that? It's like they're playin' games with my patience, man.

Overall, I gotta say, SmartPak Equine's customer service and order fulfillment ain't exactly top-notch. I mean, come on, guys, get your act together. People are countin' on you to deliver their horsey stuff on time. It's not cool to keep us waitin' and wonderin' when our orders will finally show up. Step up your game, SmartPak Equine, 'cause right now, you're kinda droppin' the ball.

I gotta say, something ain't right with SmartPak Equine these days. Back in the day, they never used to mess up their delivery orders. But now? Oh boy, it's a whole different story.

I don't know what's going on, but my orders keep showing up all banged up and damaged. And let me tell ya, getting a replacement ain't no walk in the park. I gotta make at least 2-3 calls, wait for 2 pending orders, and then twiddle my thumbs for a good 3-4 weeks before the darn thing finally arrives. It's like they're playing a game of "how long can we make this customer wait?"

So, if you're thinking of buying something from SmartPak, you better buckle up and get ready for a long ride. 'Cause chances are, you won't be getting your hands on that shiny new purchase for a good 3-5 weeks. Yeah, you might save a couple of bucks here and there, but let me tell ya, it comes at a cost.

I did some math, and when I look back at my recent months, I realize I've spent a whopping 3-4 hours dealing with their customer services. Can you believe that? Three to four precious hours of my life wasted, just trying to explain to them why they messed up and failed to replace their own orders. It's like I'm their personal customer service trainer or something.

So, yeah, I guess I saved a little money, but at what expense? Time, my friend. Time that I'll never get back. And honestly, it's not worth it. I'd rather pay a few extra bucks and get my stuff on time without all this hassle.

SmartPak, you really need to step up your game. Get your act together and start delivering on your promises. 'Cause right now, all I see is a company that's more interested in saving a few bucks than keeping their customers happy. And that's just not cool, man. Not cool at all.