Lightology’s earns a 1.0-star rating from 0 reviews and 1 complaints, showing that the majority of lighting enthusiasts are dissatisfied with their purchases.
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returns
Sometimes you read those reviews in all caps and you think, whoa, chill out. But today I get it! I'll try to get through this without going caps crazy but...
I went to the Lightology store a few weeks ago to see about getting some new pendants for our kitchen track lighting. Alyssa assisted me. I explained our needs and she made some recommendations for which pendants would work. I picked one and ordered 10.
They arrived and the first thing we noticed was only 8 of them worked. Ok NBD.
But then we quickly noticed that they were totally wrong for the space. Clearly they were outdoor spotlights and not meant for indoors. The lights were BLINDING. We had to turn them to face directly at the cabinets which made the entire kitchen literally dark, except for the stage lighting on our cabinet doors. It was comical at best.
Ok still NBD. Yes frustrating but this is all part of the process. We'd just return them and order some different lights. We'd find the right ones eventually.
Over the course of the next few days, the box that the lights came in got tossed out. Miscommunication.
So when I go to return the lights I notice there's no easy way on the website. It says I need to get a number but doesn't say how. So I email Alyssa to see if she can get it for me. I mention that the original box is gone.
She responds that without the box, the items are UNSELLABLE (here come the caps) and CANNOT BE RETURNED.
Wait - it gets better. Apparently even if I HAD the box, I would have only gotten 50% back.
So now I'm out $330.
Three hundred and thirty dollars.
When Alyssa told me this, she made zero apologies. I'm out hundreds of dollars and she doesn't even care. I'm sure she doesn't since she got her commission off these purchases.
Alyssa obviously made no mention of this when she was helping me choose lights. And she even suggested that I order several different lights and try them out, knowing full well I'd only get 50%.
So. Lightology stole $330 from me and there's nothing I can do about it except warn other folks. Don't support this business.
Is Lightology Legit?
Lightology earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Lightology. The company provides a physical address, 3 phone numbers, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Lightology has registered the domain name for lightology.com for more than one year, which may indicate stability and longevity.
Lightology.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Lightology.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Lightology.com you are considering visiting, which is associated with Lightology, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Lightology as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Lightology website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Lightology.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Lightology. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
About Lightology
Overview of Lightology complaint handling
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Lightology Contacts
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Lightology phone numbers+1 (312) 229-7425+1 (312) 229-7425Click up if you have successfully reached Lightology by calling +1 (312) 229-7425 phone number 0 0 users reported that they have successfully reached Lightology by calling +1 (312) 229-7425 phone number Click down if you have unsuccessfully reached Lightology by calling +1 (312) 229-7425 phone number 0 0 users reported that they have UNsuccessfully reached Lightology by calling +1 (312) 229-7425 phone numberOnline Order Tracking+1 (312) 229-7426+1 (312) 229-7426Click up if you have successfully reached Lightology by calling +1 (312) 229-7426 phone number 0 0 users reported that they have successfully reached Lightology by calling +1 (312) 229-7426 phone number Click down if you have unsuccessfully reached Lightology by calling +1 (312) 229-7426 phone number 0 0 users reported that they have UNsuccessfully reached Lightology by calling +1 (312) 229-7426 phone numberReturns & Exchanges+1 (866) 954-4489+1 (866) 954-4489Click up if you have successfully reached Lightology by calling +1 (866) 954-4489 phone number 0 0 users reported that they have successfully reached Lightology by calling +1 (866) 954-4489 phone number Click down if you have unsuccessfully reached Lightology by calling +1 (866) 954-4489 phone number 0 0 users reported that they have UNsuccessfully reached Lightology by calling +1 (866) 954-4489 phone numberCustomer Service
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Lightology emailsinfo@lightology.com100%Confidence score: 100%Support
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Lightology address1718 W Fullerton Ave., Chicago, Illinois, 60614, United States
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Lightology social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 16, 2025 - View all Lightology contacts
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