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12:00 am EDT

Lightology A Unique Lighting Experience Awaits You at Lightology

At Lightology, the ambiance of your space is not just illuminated; it's transformed into a captivating visual masterpiece. With a diverse range of modern lighting options, Lightology offers a unique experience that goes beyond mere functionality. Customers have praised the wonderful sight that Lightology brings, making spaces more fantastic and appealing to the eyes. While some have highlighted the limited selection and customer service hiccups, others have lauded the quick delivery, unique lighting designs, and overall shopping experience. Lightology's commitment to delivering quality products and creating a bright future for your living or working environment shines through. Step into a world where lighting meets artistry at Lightology.

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1:10 pm EDT

Lightology returns

Sometimes you read those reviews in all caps and you think, whoa, chill out. But today I get it! I'll try to get through this without going caps crazy but...

I went to the Lightology store a few weeks ago to see about getting some new pendants for our kitchen track lighting. Alyssa assisted me. I explained our needs and she made some recommendations for which pendants would work. I picked one and ordered 10.
They arrived and the first thing we noticed was only 8 of them worked. Ok NBD.
But then we quickly noticed that they were totally wrong for the space. Clearly they were outdoor spotlights and not meant for indoors. The lights were BLINDING. We had to turn them to face directly at the cabinets which made the entire kitchen literally dark, except for the stage lighting on our cabinet doors. It was comical at best.

Ok still NBD. Yes frustrating but this is all part of the process. We'd just return them and order some different lights. We'd find the right ones eventually.
Over the course of the next few days, the box that the lights came in got tossed out. Miscommunication.

So when I go to return the lights I notice there's no easy way on the website. It says I need to get a number but doesn't say how. So I email Alyssa to see if she can get it for me. I mention that the original box is gone.

She responds that without the box, the items are UNSELLABLE (here come the caps) and CANNOT BE RETURNED.

Wait - it gets better. Apparently even if I HAD the box, I would have only gotten 50% back.

So now I'm out $330.

Three hundred and thirty dollars.

When Alyssa told me this, she made zero apologies. I'm out hundreds of dollars and she doesn't even care. I'm sure she doesn't since she got her commission off these purchases.

Alyssa obviously made no mention of this when she was helping me choose lights. And she even suggested that I order several different lights and try them out, knowing full well I'd only get 50%.

So. Lightology stole $330 from me and there's nothing I can do about it except warn other folks. Don't support this business.

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  1. Pros
    1. Diverse lighting selection
    2. High-quality designer brands
    3. Innovative LED options
    4. Expert lighting consultants
    5. User-friendly website navigation
  1. Cons
    1. Premium pricing limits accessibility
    2. Limited physical showroom locations
    3. Competitors offer wider brand selections
    4. Potential for backorder delays

Lightology Customer Reviews Overview

Lightology is an online retailer specializing in lighting solutions. They offer a wide range of products including indoor and outdoor lighting fixtures, ceiling fans, and lighting accessories. Their inventory encompasses various styles from modern to traditional designs, catering to diverse aesthetic preferences. Lightology also provides lighting consultation services to assist customers in selecting the appropriate fixtures for their spaces. Whether for residential or commercial environments, Lightology aims to supply a variety of lighting options to meet different functional and decorative needs.

Lightology In-depth Review

In summary, Lightology offers a comprehensive and user-friendly platform for customers seeking high-quality lighting solutions. With a broad range of products and attentive customer service, it stands out as a reliable destination for lighting purchases.

Website Navigation and User Experience

The website is easy to navigate, with a clean and modern design. It is responsive on mobile devices, ensuring a good shopping experience across different screens. The search functionality is robust, helping users find specific items quickly.

Product Range and Selection

  1. Lightology boasts a wide variety of lighting options, catering to diverse tastes and needs.
  2. The site features numerous styles and brands, making it easy to find the perfect match for any space.
  3. Products are well-categorized, and filters help refine searches efficiently.

Product Quality and Design

Products offered are of high material and build quality, with a strong focus on aesthetic appeal. Lightology also incorporates innovative technologies in their lighting solutions.

Pricing and Value for Money

While prices may be on the higher side, the quality justifies the cost. Customers can take advantage of occasional sales and promotions. Financing options are available, providing flexibility in payments.

Customer Service

The customer service team is responsive and knowledgeable, with multiple support channels including phone, email, and chat.

Purchase and Checkout Process

Placing an order is straightforward, with a secure payment system. The checkout process is clear, and customers receive detailed order confirmations and receipts.

Shipping and Delivery

Lightology offers various shipping options, though costs may vary. The packaging quality is commendable, and items generally arrive on time. Tracking information is provided for customer convenience.

Installation and Setup

Products come with installation instructions, and the process is usually straightforward. For those requiring assistance, professional installation services are available.

Returns and Exchanges

The return policy is clear, and initiating returns or exchanges is a hassle-free process. Refunds are processed in a timely manner.

Customer Reviews and Testimonials

There is a section for customer feedback on the website, with generally high satisfaction ratings. Negative reviews appear to be addressed and resolved.

Environmental and Sustainability Practices

Lightology offers eco-friendly product options and promotes energy-efficient lighting. The company's commitment to sustainability is evident in its initiatives.

Community Involvement and Social Responsibility

The company engages in charitable activities and supports local events, reflecting a commitment to social responsibility.

Industry Reputation and Awards

Lightology is well-recognized within the lighting industry and has received awards and accolades for its excellence.

Expertise and Educational Resources

Customers can access a variety of lighting guides and resources. Expert advice is available, and the company occasionally offers workshops or webinars.

Overall Satisfaction and Recommendations

Many customers would likely shop here again due to the trustworthiness of the business. The final verdict is positive, with strong recommendations for those in search of quality lighting solutions.

How to file a complaint about Lightology?

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1. Log in or Create an Account:
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Lightology in the 'Complaint Title' section. Be concise but descriptive.

4. Detailing the Experience:
- Provide detailed information about your experience with Lightology. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from Lightology.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission Process:
- Click the 'Submit' button to officially submit your complaint or review about Lightology.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about any developments regarding your issue.

This guide is designed to help you effectively navigate the process of filing a complaint or review specifically related to Lightology on ComplaintsBoard.com. Make sure to follow each step carefully for a successful submission.

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Contact Lightology customer service

Phone numbers

+1 (312) 229-7425 +1 (312) 229-7426 More phone numbers

Website

www.lightology.com

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