I ordered a product online which was acknowledged via email. The item was ordered with expedited shipping which was promised within 2 days. Two weeks later, I canceled the order after finding out via a call to the company that I could not receive the item by the time needed because the item was backordered until May, 2011. I was promised a refund within 2 weeks. On April 18, I was promised a refund by check by the end of April. Having not received the check, on May 2, I again called the company and was told that my refund will be issued by May 20. That's almost 2 months since cancellation! A complaint to the Better Business Bureau has gone unanswered by the company. A phone call to the company VP was not answered. Don't even think about dealing with this company!
It happened to me as well! They charged me for items they do not have. Calls unanswered for days and email not answered ever. I got hung up on when ask for refund. These people are no good. Do not shop with them. Credit card in dispute. They lost out on a very large government purchase. Stay away! BBB I will file complaint.