Liberty Tax Service review: refund

I was charged close to $1000 dollars for my taxes. The person who did my taxes did not even go over review with me. Right away she put everything in an envelope and handed it over to me right away.I plan on taking this to the news and look into it. Im 52 years old never has anyone done this before? I really want to find out where my money is going. The manager was not there, so i can question her. I plan to take this higher