The complaint has been investigated and
resolved to the customer's satisfactionResolved Liberty Medical Supply Pharmacy — Filling Rxs not ordered
resolved to the customer's satisfaction
I registered for prescription service with Liberty Medical Supply Pharmacy. There said they would always phone me to verify a prescription before being filled. A few days later I began to receive refills by mail on my prescriptions which I did not order. It was like opening an account with a furniture store and having furniture delivered to my house without making a purchase! I phoned Liberty many times and they said they would call me back. Finally one representative did call and said once you sign up with Liberty, they just go ahead and have your prescriptions refilled to get the program started. I told them I had already filled them with 90-day-refills with CVS Caremark and didn’t need the refills. I am with Teacher Retirement of Texas who contracts Aetna Insurance and CVS Caremark. I learned after this experience that only CVS Caremark will fill my 90-day-prescriptons and if I go to an outsider such as Liberty, I will only be allowed a 30-day-refill with a much higher co pay. All the prescriptions sent to me by Liberty were 30-day-refills with a higher co pay.
I asked Liberty to let me return the prescriptions since I never ordered them. They said they cannot take back prescriptions since they are drugs. They also said they have me on tape requesting the prescriptions be refilled. I asked to listen to the tape. They said they will not let me listen to the tape. I then requested a copy of the transcript of the tape and they said they cannot furnish me a copy of the transcript. I believe this is white-collar-crime and needs to be stopped.
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