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4.3 6140 Reviews

Letgo Complaints Summary

4 Resolved
1139 Unresolved
Our verdict: Engaging with Letgo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Letgo reviews & complaints 1162

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G
1:33 am EDT

Letgo iphone

We chatted about a listing on the app letgo, we met up in person.. I was purchasing an iphone and when I went to connect it, it was reported, lost stolen.. I asked her all these questions before purchasing..Then when I tried contacting her she blocked me... She scammed me $150! She even gave me her number but of course she didn't answer... Person who committed Fraud!

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Update by Gorjess19
Aug 01, 2019 12:34 am EDT

We chatted about a listing, we met up in person.. I was purchasing an iphone and when I went to connect it, it was reported, lost stolen.. I asked her all these questions before purchasing? Then when I tried contacting her she blocked me... She robbed me $150.. I doubt I can get my money back but i just want to report this theif! Her name is Robin Roberts!

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A
7:56 pm EDT

Letgo fraud by users ashley brown and cortney collins

I provided down payment for a vehicle to hold th evehicle for two days for my sons first car purchase. After renting a trailer, driving 3 hrs to get the vehicle, Ms. Brown was not there nor did she have the vehicle that I was to purchase. She kept the $300 deposit I sent here via ZELLE. I filed report with Summerville SC police and since I live in Georgia and She is reportadely living in Summerville SC. I am filing fraud report with the FBI due to interstate fraud and Wire Fraud. She will not return any messages nor calls.

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S
5:24 pm EDT

Letgo apartment rental

On 7/1/19 I responded to ASHLEY@RPMREALTY to see a 2br apt. in Lynwood Ill. I old her that I was a middle aged woman living in Glenwood IL and the apt. sounded like a good fit. Getting the application was like pulling teeth. Anyhow, you can review the chats and see where it went wrong. She sent me to a F AKE unit located in Calumet City that was clearly occupied. She gave me a FAKE CODE which was not needed as one could just walk in and when I confronted her and called her a SCAM via text, she blocked me as if I was the problem and clearly she is taking monies with no real unit available. She uses Chicago Heights? has this been confirmed. When I texted her while at the FAKE unit, she placed the original unit as having been sold and blocked me from the site. She is an imposter and your site makes it challenging to seek justice in a case like this. I look to you to A, review the chat(s), B assist me in getting my money back and C pay to protect my identity and credit info provided on the application. I honestly think she is a fraud and if rpm realty is real, she is committing a crime. I shall contact the police and expect you to remove all rpmrealty ads from your site. I LOOK FOWARD TO HEARING FROM YOU.

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9:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo 2006 suzuki

I am on Letgo in Richmond, VA. I recently expressed interest in a motorcycle for sale on that site. When it came to purchasing it, I found that it was located in Butte, MT. and that e-bay was going to ship it. It was offered at a low price of $500 which is the max that E-bay allowes for this type of sale. The seller's name is Stephanie Wynter of 1236 Steele St. Butte, MT 59701 stephaniewynter@gmail.com This is a scam if I ever heard one! Please eleminate sellars like this.
Charles Hinckley

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Gordan1834703
, US
Jun 15, 2020 2:22 pm EDT

Almost did the same thing with the same person in a very suspicious transaction. A trailer for $800 was listed in NY and she said it would be shipped from Butte, MO for a total of $800 including shipping. Suspicious.

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K
8:38 am EDT

Letgo harassment

I was a harassed by a young gentlemen about a week ago making sexual advances towards me and being extremely inappropriate . I had triee blocking him multiple times but it wouldnt work but eventually after pushing the block button w dozen times it finally worked . today i received a facebook friend request from the same gentlemen and it concerns me greatly how he was able to find me. It makes me scared that apparently through the app someone has access to my personal information and can send me feiend requests to my social media

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B
6:48 pm EDT

Letgo payment not received

Date of incident 07/23/19 paid to intercept package 7/24 Post office still delivered to said individuals on 07/25

Amy Nielson (Hawthorne California 90250)and Jackson Fisher (Vernal, UT)claimed Iphone was for daughter that is going to college in California.

Phone number he texted and called on 1-435-767-0398.

Received a Western Union Email confirmation for payment but, when I went to get the funds they informed us it was a fraudulent email.
Tracking 9505515049329204219294

I would like the product returned or refunded the $300 for cell and USP to deliver of $8.00 and the $14.95 to intercept the package that was still delivered.

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M
9:01 pm EDT

Letgo gutter cleaning,

ad was on letgo for gutter cleaning special $29.00 came out to my home i had other wk that needed to be done...Walter and his friend Carl came back out and was going to replace a pipe on top of my house that goes down over my hotwater tank. also the wood under my gutter to stop water from running into my window when it rains. I gave him $50 for the pipe and he said he needed part of the money now for the gutter part I gave him $100 dollars more. he took the money. Said he would be back been calling ever since, this happened sunday July 14th, 2019. Only excuses i have documents on my phone of all the times i have tried to contact these guys.NO RESPONSE. I need help, i'm in my sixties and i have been SCAMMED. reach me @[protected] if no ans PLEASE! leave mess/w/a phone number to call you back...these guys need to be stopped and i want my $150 dollars back.THANK-YOU. (They never did any wk just brought 4 pcs of wood. put in my back yard,

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Update by Marilyn Hill
Jul 25, 2019 9:18 pm EDT

[protected] this person for this number knows these guys but has NOTHING TO DO WITH THIS SCAM, he was to one that referred me to them.

Update by Marilyn Hill
Jul 25, 2019 9:13 pm EDT

Handyman Serices. WARNING... SCAM ..PHONE # [protected]/ [protected]/[protected]/Walter and has a person riding with him (CARL)...GUTTER CLEANING ON LETGO...BEWARE. TOOK $150 DOLLARS AND NEVER DID THE WORK THEY PROMISED.

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R
9:31 pm EDT

Letgo user nathan from seattle house for rent 4037 woodville lane panama city, fl 32405

A user under the name of Nathan claiming to be from Seattle has put MY HOUSE (4037 Woodville Lane, Panama City, FL 32405) for rent to potentially scam Letgo users. I need his listing taken down or I will be forced to use legal action against Letgo for not verifying/resolving this in a timely manner and against this particular user for using my home address as a fake listing. You can reach me by e-mail: [protected]@hotmail.com my name is Richard Dye.

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A
12:22 am EDT

Letgo selling of live pets. selling of animals.

Hello.

I've noticed people are selling their pets. Some are even for free on their own. Others are selling their pets along with their cages, tanks, collars.
Craig's list has banned animals from being sold on their site. They've found people take these animals and torture them.
Also. The majority of People are advertising for FREE. Although it's not. There's a price attached.
There's a lot of advertising that is not being monitored. I've seen bongs. Used cosmetics. Etc.
I'm more concerned with the live animals.
Is it possible to add no selling of pets on the report area of your sight? Maybe encourage the humane society or rescue?
I've reported a few people getting rid or selling their pets but not sure if someone looks into it. I've had to do it under OTHER. Twice I've gone and taken these pets and surrendered them. It's not their fault. I cannot keep them.
Please advocate for these animals.Please be more firm with these people. Don't be the only site that allows live animals.
By the way. I love the sight. It's a great resource.
Thanks so much. I hope you come through for the pets.

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G
5:52 pm EDT

Letgo car

I just seen a listening that is not supposed to be on letgo of a car that is owned by my husband the person selling the car does not have permission to sell the car and the name on the title is not there's it has my husband's name on it. The listings need two be taking down asp. It is a scam and hey are trying two self a car that is not there's. Here are pics of the listing of the car. This person is trying two self a car that dos not belong two them.

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11:21 pm EDT

Letgo app

It will not let me reply to potential buyer of my things it shows it sends but the little check mark does not turn red indicating the message has been sent I am receiving multiple messages and cannot reply fix it plz & thank you it has been like this for 2 days now I have service and wifi so being connected is not the issue I am unsure what is I would please like some help on the matter

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M
10:58 am EDT

Letgo account blocked

I just got my account blocked for no reason. It took 4 days to get a response saying account permanently blocked. No explanation no warning.

The day before the block I just bought something and got a 5 star review. I have 2 5 Star reviews and i just started using the app
I put a service ad in amd next day banned!

It seems everytime i put an ad for web design the account gets blocked or ad removed. It seems like the outscorcers dont want you to complete with them.

There is no phone support. No explanation or why the account was blocked, no warning.

I wish we could go back to the newspaper. At least i didnt get blocked from advertising, i could talk to a real person and i didnt have to compete with outscorcers. The internet and all these sites were convient and easy ay 1st but no its impossible to do anything with them. No support and run by outscorcers who dont give a crap.

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E
2:34 pm EDT

Letgo yeezy boost 350 v2 static reflective

I don't know why my account is under review, I have 4 star rating and I'm very polite. The only thing that happened was when I called out a guy trying to scam people. He called me a few words and now a few days later my account is under review, very unpleased. If my account gets banned I will be emailing or contacting the company. This is wrong and it's not fair to people who try to get rid of scammers on letgo. The guy was selling shoes that are usually 1, 000 dollars for 110, he refused to meet and only wanted me to use cashapp and he would only ship. Obviously a scammer. He had probably 20 other shoes like this and I wouldn't want anybody getting scammed so I reported him to stop the scamming. And now a few days later after he blocked me my account is under investigation.

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D
2:18 am EDT

Letgo series 3 apple watch

Hello, I'm worrying my butt off. I did something that was probably stupid and I need your guys help! I believe I was scammed out of $120 for Series 3 Apple Watch. I have screenshots of the conversation last night and he still hasn't got back to me. I feel as if he's avoiding me and won't block me because he doesn't want to make it suspicious. I don't know what to do, this sucks. I cash app him the money and stated he would send me a picture of the receipt in the morning and that he has "work" at seven so he would send it out before then. I'm really torn on what I should do. I don't know if I can get my money back now or if you guys can give me any possible idea on what I can do. I should've been smarter than this. When I first texted him he said he was trying to get rid of it for weeks when it's been up for 1month or longer. He had 70 hearts (favorites) and i'm not sure if he's done this to others. If you guys can get back to me. Please help! I even made a different account to see what he would say and he said it was still available even though I paid for it to be mine. I have screenshots and proof that I paid him. I have his cash app once again, and he just uploaded a picture of "him". He told me to wait around 3PM today because he was still at "work" but never got back to me. I'm highly upset, I know I should've waited to pay for it after I received the item, I was just so excited, please help me.

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J
10:46 pm EDT

Letgo ps4 pro

I sent hi a deposit true cash app to hold the PS4 I drove 3 1/2 hours to the address that he gave me and text him true letgo 2 hours befor I arrive he respond everything was good and when I arrive he never answered again and it was an empty house for rent I had my daughter contact him tru Letgo after I report to my bank and to let go. He try the same scam with my daughter but she was able to get his phone number 706 284 5734 and his cash app is $laerelGardner and zelle app email a1sausin@icloud.com. Till this moment he still has the post and letgo haven't remove I had my girlfriend repot it too with no luck

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Kill laerel Gardner
, US
Jun 11, 2020 9:58 pm EDT

This son of a bicth scammed me out of $200 dollars on offer up.com for a PS4 pro I had to cash app him $200 to this $laerelGardner never received the PS4 when I cacth this guy he's gonna be pushing Daisy's I'm close to identify who this is he's in trouble now

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Bribri123
, US
Apr 23, 2020 3:12 pm EDT

This same person from this number was selling a Nintendo Switch on offer up through cash app. The cash app did not work, so i had to send it through my bank. I feel like an idiot for even going along with this... Never recieved the Switch after making a payment. The person had a female profile pic and the name was NAOMI COCHRANE but i guess its a guy...im at a lost of what to do. Their cash app is $Heyitsme221x.

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M
3:39 pm EDT

Letgo my account was banned.

I have 80 5 star reviews on letgo . I was banned over the weekend and they won't tell me what I did if anything. I always try to help my customers as much as possible. I just would like a little help with this . I've emailed multiple times to try to find out any information but they just reply with an automated response.

I've always referrals people to use this application but it doesn't seem like they value the customers that are providing content for their business.

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K
1:11 pm EDT

Letgo letgo not working

I keep getting error messages - takes forever to connect? I cannot respond to my chats and on and on? It's like letgo fell down and cant get up? Plz help? ASAP!
Gratitude
Karen kissel
[protected]@gmail.com
NOW IM BEING TOLD MY COMPLAINT IS NOT LONG ENOUGH? STRAIGHT UP LETGO IS NOT WORKING FOR ME - ERROR MSGS ETC - PLEASE HELP I HAVE ALOT OF LISTINGS

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R
8:15 pm EDT

Letgo visio 50"

The TV was purchased on July 1st. It was advertised as being perfect condition. It was tested at my home. It worked when turned on however it continues to go to a black screen with no sound. I have texted the seller. In addition, I sent him a complaint via the LetGo portal however the seller has not returned communications. I now believe this sale was fraudulent. I hope that LetGo will address this matter with a full refund and restrict this seller from conducting business on LetGo and ruining the LetGo reputation. Also I am informing my Bank of America of the fraudulent transaction. You are aware that Bank of America takes these fraudulent transactions very seriously. Please get back to me as soon as possible.

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9:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo fake goods

I was sold a fake phone for 500 dollars by someone in this app and now they won't return my calls, I reported them and the post that had the fake phone but the company hasn't done anything about it and it's [censored] that they let people get away with stuff like this. I'll never be using this app again. I tried tracing the number and found it was tied to a burner phone. If nothing is done about this I will take it to mean the company is both useless and incompetent.

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3:47 am EDT

Letgo a car I bought

I bought a 2001 mercedes Benz c240 for 2000$ and the seller never smoged the car the day after I boght it the belt broke and broke the radiator so I had to pay 300$ to get that fixed. I notified the seller that she did not do a proper sell because she never smoged the car buy law the seller has to smog the car before selling it. On top of all that now the car whont go out of secound gear. So I should have the right to my money back

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Letgo Customer Reviews Overview

Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform has received generally positive reviews from users, with many praising its ease of use, wide selection of items, and helpful features.

One of the most commonly cited positive aspects of Letgo is its user-friendly interface. Many users appreciate the platform's simple and intuitive design, which makes it easy to browse listings, communicate with sellers, and complete transactions. Additionally, Letgo's search function is highly effective, allowing users to quickly find the items they are looking for.

Another key advantage of Letgo is the wide variety of items available for sale. Users can find everything from high-end electronics to vintage clothing to handmade crafts, making it a great place to shop for unique and hard-to-find items. Additionally, Letgo's community of sellers is diverse and active, ensuring that new listings are added regularly.

In addition to its core features, Letgo offers a number of helpful tools and resources to make buying and selling easier. For example, the platform allows users to message sellers directly, negotiate prices, and leave feedback on transactions. Letgo also offers a secure payment system that protects both buyers and sellers.

Overall, Letgo is a highly regarded online marketplace that offers a range of benefits to both buyers and sellers. With its user-friendly interface, wide selection of items, and helpful features, it is a great place to buy and sell goods online.

Letgo In-depth Review

In Summary: Letgo is a user-friendly platform that facilitates the buying and selling of second-hand goods. It offers a wide range of products and services, with an interface that is easy to navigate. While it provides a valuable service, users should be aware of the pros and cons of the platform and exercise caution during transactions.

Overview of Letgo: Letgo is an online marketplace that allows users to buy and sell items locally. It's designed to make the process of finding and disposing of second-hand goods as simple as possible, with a focus on a wide array of categories including electronics, fashion, home and garden, and more.

Ease of Use and Interface: The Letgo platform is known for its clean, intuitive interface. Users can easily search for items, filter their results, and communicate with sellers through the app. The process of listing an item for sale is straightforward, requiring just a few steps to complete.

Product and Service Listings: Letgo offers a diverse range of product and service listings. Users can find almost anything, from furniture and home appliances to cars and electronics. The listings include detailed descriptions, photos, and pricing information.

Pricing and Value: Since Letgo is a second-hand marketplace, pricing can vary greatly. However, users often find that items are priced reasonably, providing good value for money. It's important for buyers to research and compare prices to ensure they're getting a fair deal.

Buyer and Seller Interaction: The platform facilitates direct communication between buyers and sellers, allowing them to negotiate prices and arrange meet-ups. The chat feature within the app is particularly useful for quick and secure messaging.

Safety and Security Measures: Letgo has implemented several safety features, such as user profiles and a rating system. However, as with any local marketplace, users should take precautions when meeting with strangers and exchanging goods or money.

Customer Support and Dispute Resolution: Customer support is available through the Letgo app and website, although the effectiveness and speed of dispute resolution can vary. Users are encouraged to resolve issues among themselves when possible.

Mobile App Performance: The Letgo mobile app is generally well-reviewed for its performance. It's available for both iOS and Android devices and offers a seamless experience for users on the go.

User Feedback and Ratings: User feedback and ratings on Letgo are mixed. While many users have positive experiences, some report issues with scams or unresponsive sellers. It's important to read reviews and ratings of sellers before making a purchase.

Payment and Transaction Process: Transactions are typically conducted in person, with cash being the most common form of payment. Letgo does not facilitate payment processing within the app, so users must handle this aspect independently.

Community and Social Engagement: Letgo encourages community engagement through its marketplace, allowing users to connect with others in their local area. The platform does not have a significant social media presence or community forums.

Comparison with Competitors: Compared to competitors like Craigslist or Facebook Marketplace, Letgo offers a more modern and user-friendly interface. However, it may have a smaller user base in certain areas, which can affect the availability of items and services.

Pros and Cons: Pros of Letgo include its easy-to-use interface, wide range of listings, and the ability to negotiate prices directly with sellers. Cons include the potential for scams, the lack of a built-in payment system, and variable customer support quality.

Final Verdict and Recommendations: Letgo is a solid choice for those looking to buy or sell second-hand items locally. Users should take advantage of the platform's ease of use and diverse listings. However, it's crucial to exercise caution during transactions and to use common sense safety practices. For those seeking a more secure transaction process, exploring other platforms with integrated payment systems might be advisable.

How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

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Phone number

+1 (347) 433-8912

Website

letgo.com

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