Stay away from Leslie Pools! Unless you want to be lied to and ripped off! I had a salt cell that was not working and in order to get it replaced through warranty, Hayward told me I need to get it professionally checked out by an authorized dealer. I went into Leslie pools and they said they don't do instore cell testing and that they would send out a technician. I called their customer service and set up a time. He came and said that there was nothing wrong with the cell and he recommended we get a whole new salt generator! Since we were going to close the pool in a few weeks we decided to wait till this Spring. We replaced the whole generator and left the "nothing wrong with it" salt cell on. The new generator showed the same issue (check salt cell and salt and it would not calibrate). I had another pool company come out and replace our pump and asked them to also see why the new generator won't allow calibration. They said it must be a bad salt cell! They put a brand new one on and everything worked perfect! So it was the old salt cell this whole time...and we replaced a perfectly fine generator! The warranty on the defective salt cell was up a few weeks ago...so now I am out the salt cell and I paid for a whole new generator system! Leslie customer service lied about the salt cell and will not accept any responsibility in this! That is very bad business in my books! Deceiving customers into doing costly repairs that are not needed or are unfounded!
Desired outcome: Compensation
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