The complaint has been investigated and resolved to the customer’s satisfaction.
Horrible place to buy a pool
My pool pump gave out. I called Leslie Pools in Vienna Virginia and got a price on the pump, and asked about installation. They said installation was free. I then went down there, and they said show up on Saturday for the a big sale. They reaffirmed the free install, and today (Saturday) I went to buy it. After I paid for it, I said when do I get my installation, and they said to call a number. I said it's free anyway. Both employees told me it was free. Both stood there and said, "We didn't say that." They lied to my face telling me that it was free, and then lied again telling me that they didn't say that. What a horrible place. I'll never buy a thing from them again.
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Leslie's Pool Supplies Contacts
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Leslie's Pool Supplies Category
Leslie's Pool Supplies is ranked 41 among 89 companies in the
Pool and Bath Services category
Most discussed Leslie's Pool Supplies complaints
Horrible place to buy a pool1
(opinions to this review)
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Leslie's Pool Supplies working hours
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
Sun Closed
I had my water tested and they recommended various chemicals to fix things and then run the pump for 24 or 48 hours. The last thing I added made my clear pool water cloudy. They then sold me something to make it clear and said I have to run it for 48 hours. Terrible treatment from them.
Leslie pools is not only a horrible place to purchase pool supplies (especially in Walnut Creek California) they are also horrible company toward the treatment of their employees.
(Maybe that is why service is so bad) we had a one guy who was the Manager who was great, always helpful, then one day he was fired (according to the "new rude guy') the turn over on employees is shameful.
The regional mannager Peter is a joke, he accuses and throws alligations around when we the customers are in the store. No professionalism.
We are now going toKeys pool supplies much better service
I called Leslie Pools today as I do every year to get my pool ready for Memorial Day weekend...The moment they heard I had a saltwater treatment unit I was put on hold and my purchase was not as important as any other customer...How does someone re-invest in their communities with this kind of service? I love my laptop it doesn't hang up, put me on hold and seem uninterested in my purchase...leslie's you missed out on a big! big! purchase we're talking, pump, liner, maintenance equipment, vacuum and much much more...thank you for telling me how much I'm appreciated...