Legalraasta — legal services for food license (fssai)
I applied for Fssai licence. On giving them all the details they suggested that I go for basic registration. For this I was charged rupees 6500 and promised that I would get it within 5 to 7 working days. A whole month passed, they kept saying that a portal is down. At this point they should have just refunded the money. They then told me that I have to go the Food License officer's office and get a challan from him. Now we were informed by the officer that since our restaurant is a 65 cover casual dining restaurant and it does not fall under basic license. We need a state license for it. On informing the same to Legalraasta, they gave us a brilliant solution. Pay them more to convert it to state. Did that as well and finally when I went to submit the documents to the officer, he informed me I will need the water report as well. This will take another 15 days. On informing this to legalraasta they gave me the same brilliant idea to pay them even more for the water report, which I straight away refused. So far I have paid Legalraasta Rupees 8500 and got nothing from them, just wasted two months. Due to this, my restaurant launch got delayed and I am suffering huge losses. They should at least have the decency to refund me the money. But no, they will give all sorts of excuses and now they are going as far as to blame me, their client, for the delay. Worst client servicing that I ever came across.