The complaint has been investigated and
resolved to the customer's satisfactionResolved Le Style Parfait Kenya — paid for goods that have not been delivered 2 months and 12 days later
resolved to the customer's satisfaction
I placed and order and paid for it by mpesa on 1st April 2017 and have not received it to date (12th June 2017).
Order K2183LSPK confirmed...paid on 1st April 2017. I sent an email enquiry on 16th May 2017 where i was informed they would find out the status of the order and respond. No response. I enquired again on 31st May 2017...no response. I called the number given today (12th June 2017); the response was cannot talk please text..I did...no response...called again 3 hours later...still busy.
I want a refund of my money as they seem unable to full fill this order and there is no real feedback on either email or phone.
This was my email on 31st March 2017 after no substantive response after the 18th of May 2017.
So what happened?
On Thursday, May 18, 2017, 4:46:58 PM GMT+3, Le Style Parfait wrote:
We will check and get back ASAP
Le Style Parfait
On Tue, May 16, 2017 at 10:10 PM, Nancy Nganga wrote:
What happened with this order?
----- Forwarded Message -----
From: Nancy Nganga
To: Le Style Parfait Kenya
Sent: Saturday, April 1, 2017, 11:15:55 AM GMT+3
Subject: Re: Order K2183LSPK confirmed...paid
Paid by Mpesa transaction code LD171RYL4X
On Saturday, April 1, 2017, 2:08:49 PM GMT+3, Le Style Parfait Kenya wrote:
Thank you for placing your order with Le Style Parfait Kenya!
This email is to confirm your recent order.
1x Women Genuine Leather Flat Loafer Shoes - 36 / Orange for Kshs2, 900.00 each
1x England Style Waterproof Women Shoes, High Heel Pumps, Black, Wine Red Color - Wine Red / 36 for Kshs4, 900.00 each
1x Women Flat Shoes With A Bow Tie, Black, Brown, Red - Black / 4 for Kshs3, 900.00 each
1x Cute Bohemian Scoop Collar Chiffon Dress, Sleeveless, Black, Blue, Red, White - One Size (XS-M) / Red for Kshs2, 600.00 each
Subtotal : Kshs14, 300.00 KES
VAT : Kshs2, 288.00 KES
Shipping : Kshs350.00 KES
Total : Kshs16, 938.00 KES
If you are paying by Mpesa or MTN or Vodacom, please send your payment in Kenya Shillings to Mpesa No. [removed] or Paybill Number [removed]. Once your payment has been received, we will go ahead and process your order.
How to pay: -
Go to M-PESA,
1. Select Paybill
2. Under Enter Business Number - Type [removed]
3. Under Enter Account Number –Type LSPOS space then type your order number (e.g. LSPOS K2183LSPK) N/B The word LSPOS is a must.
4. Enter the amount
5. Put PIN and confirm ok.
Please send us the transaction code once you make the payment.
Should you require any further information, please do not hesitate to contact us.
A lady from the company called me soon after I complained here and on their face book page. She explained that they could not trace the order but would dispatch the items. I received the items on 30th July 2017