My husband and I took a trip to New Buffalo, MI and wanted to try a local restaurant. Parking downtown is tricky on weekends but we found a public lot with some open spots. We used the self-pay QR code, which required we use a digital form of payment and input our contact info. We finished the transaction, got the receipt and headed to lunch. We were about 30 mins past the 2 hour timeframe so I watched for an email asking for additional payment. Instead I got a "thanks for parking with us. Here's your $30 giftcard" email. At which point I assumed we were square, moved the receipt to my inbox trash and went on with my life. Then 10 days later we got a mailed parking violation for $107 on our $12.59 parking spot. I spent 2.5 hours over 2 days on the phone trying to contact them and when I finally got an agent, I was told that I paid for 2 hours and should have read the fine print regarding the predatory fines. I told the rep I was more than happy to not only pay the $3.15 I owe them for the extra half hour, but I'd even happily pay a small fine for my overage. I was told that's not an option but they'd be willing to lower the fine to $87. I asked for a supervisor and was told they wouldn't tell me anything differently. I'm awaiting a call back but this company is needs to be investigated for their awful business practices. Do NOT park in their lots!
Desired outcome: I'd like the fine cleared and in a perfect world, for this company to be held accountable for repeatedly extorting people.
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