Platinum Parking

No stars

No stars. I park at the Rorie St parkade every Tues, Weds, Thurs for 10-12 hours for work. They make lots off me. I weekly have problems with the gate not opening even after you pay. It happened again today & there happened to he a staff standing 10 ft away...which us shocking b/c it is impossible to get anyone at their 8** number on the website tells you to leave a message then tells you it's full..lol. So the staff demanded to see proof of payment via lookingvat my bank account to verify the payment went through. I was not comfortable showing him my banking numbers at the top of the screen and then he wanted a photo of it which I said no way! Then he held me hostage and wouldn't open the gate for 20 minutes. I didn't know that they can detain then ask to document personal info that is super vulnerable to fraud then hold you hostage cuz you won't give him your name & number on the back of the ticket. I ended calling 911 and he finally let me out!

I went to this building and the ticket machine was asking for a cupom code. Which I did not have and I did not even know what that was.

I stayed there and it happened with more other 3 people. On their instructions they never mention where to get this cupom code. They fine me in 95bucks. Why you guys don’t mention what is this cupom code? Or even where get it? I think can just think of a scam. They hide information to drive customer to make a mistake and then pay the fine.

I received a parking ticket from Platinum Parking even though we paid $33+ for 2 hours of parking. We found a $75 ticket on our car after an hour, claiming non-payment. Attempts to contact them were futile as calls went unanswered and their mailbox was full. We disputed the ticket online to no avail. The issue arose from entering an incorrect license plate number in their app. We paid a high rate for parking and expect the ticket to be voided upon verifying our payment under the wrong plate. Additionally, they listed an incorrect vehicle owner on the notice, risking sending the collection notice to the wrong person.

I received a parking ticket at an apartment complex even after I had been clearly authorized by the leasing office to park in a "Future Resident" space. I wrote Platinum with all the details of the incident, including the fact that I am handicapped and my placard was clearly displayed. They simply refused to take those facts into consideration and insisted that I pay the ridiculous $70 fine. Based on the facts, it will hopefully cost Platinum much more than $70 to obtain a judgment against me and adversely affect my credit report. I have no intention of being "strong-armed" or bullied by this company, especially when their conduct and correspondence was extremely rude and unprofessional.