Lamps Plus

I ordered a desk lamp from Lamps Plus in March of 2021. FedEx reported the lamp as delivered, but it was not at my door on that day. It was likely delivered to the wrong address, which is a common occurrence in my neighborhood. I asked Lamps Plus for a replacement; after six weeks of thinking about it, they rejected my request. So now I have no lamp and a charge for $160. This is unacceptable.