The complaint has been investigated and
resolved to the customer's satisfactionResolved KPN Travels — worst travel experiences!
resolved to the customer's satisfaction
This is to bring to the notice of all those people traveling in KPN travels. I traveled in this bus on May 16 2008 from Bangalore - coimbatore by AC volvo. The bus started from bangalore late by 1 hour. I had a very high hope that I will reach coimbatore on time no matter how late the bus started.But I reached Coimbatore again 2 hours late the next. The story doesn't end there, the AC temperature was very low, all of the passengers were freezing inside with only a small stinking shawls to cover us given in the name of blankets. To my surprise there is no one to complain except for the driver.
There are lot more stories of my horrible experiences with KPN travels.Once I travelled from Cuddalore-Bangalore.I was seated in the last seat(the long seat at the back), it was raining outside and the rain water was leaking on me.Though I complained to the driver he very cooly refused to provide me with another seat or with any other solution.Ultimately i travelled like that all the way to Bangalore.
This is yet another story... once they didn't bother to inform me about the pick up van and had to miss my bus on that day and traveled next day by train...they said I could cancel this ticket... and with that hope I sent them a letter with an xerox of my ticket... they replied back asking me for the original ticket to give me 25% of my ticket money... to my surprise I never got any reply from them or never got my ticket money.
Though I have quoted these as stories... this is the reality which happened to me...I request all those traveling by KPN to act wisely after reading these... now that after learning so many lessons from KPN I have decided never to travel by KPN travels.
All the information in this complaint are reliable and I request all to forward to as many people as possible and it is high time KPN travels should learn from the mistakes.