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Kampgrounds Of America [KOA] Customer Service Phone, Email, Contacts

Kampgrounds Of America [KOA]
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1.4 129 Complaints
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Kampgrounds Of America [KOA] Complaints 129

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Kampgrounds Of America [KOA] Danger

Vacationed here early 2011, were awakened by light being shined around our RV by a police car in the campground. Apparently some theft had occurred. Spoke with other guests, who said this is reoccurring event. Did not feel safe after this, left the next day.

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Kampgrounds Of America [KOA] They have bed bugs in the cabins

BED BUGS!My husband and I were on a trip and stopped here.HUGE MISTAKE!At about midnight I was waking up itching like crazy.We turned on the light and there was so many bed bugs!Im guessing 20-30.It was ridiculous.We ended up throwing over a hundred dollars worth of stuff away, because we didn't want to drag them with us.They said they would reimburse us for that night, but ended up charging us twice.We had to call them about 10 times to get our money back.And the guy was a jerk!I had sooo many bites it was ridiculous!PLEEEEEASE don't stay here.Bed bugs are a nightmare!

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1:34 pm EDT
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Kampgrounds Of America [KOA] Butler Mohican KOA

We have stayed at a number of KOA's and this was the last straw for us. On a recent trip to Niagara Falls, we stopped for several days at the Butler Mohican KOA in Butler, Ohio. It was the worst. The owners, Terri and Dan Wiencek were absolutely clueless regarding the running of a campground. When we arrived, there was no one in sight. The KOA Campground Store Sign listed the hours of operation from 9 a.m. to 9 p.m. Since we were told that check-in was after two p.m. that is when we arrived. Another sign on the store specified 9 a.m.-12 p.m., and 4 p.m. to 6 p.m. as the hours of operation. No one was around when we got there. It was like a ghost town and mind you this was during the summer season? Since there wasn't anyone around and there was not any sight paperwork left for us, we chose a slot. We attempted to get settled in when a big oaf of a man, Jerry was dictating what we should do, where we should park and questioning who we were and what were we doing on the premises? When the office did finally open (mind you two hours later), an older gal was whining about having to change our slot in the Kampsight computer and why couldn't we have just waited. We finally settled in and realized that the campground was a mess and could not understand how KOA had given this campground a President's Award with the shape it was in. The owners and the staff need a course in customer service because they simply don't have any. What a disappointment! I could have stayed at a truck stop and gotten better service! L.S.S.

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Kampgrounds Of America [KOA] rude staff

koa / seattle in the city of kent is the worst rv park i have visited. they are very uptight and inflexible. we pulled in a few minutes after 11am and were informed of their 12 check-in time. we asked to check availability and view the grounds. after that we asked if we could park rv in their spacious parking lot and take our car to go eat and return for the check-in time rather than pay a $20 early check in fee. we asked if since we were so close to check in they would make any concessions they said no. and were told we needed to vacate the premises they didn't appreciate us trying to stall until the noon check in time. we were dumbfounded as we just rolled in after driving all night and were trying to get our bearings in a city we never had visited. as we looked at a map we were told if we didn't leave immediately they would call a tow truck. we were treated as trespassers rather than customers. i will avoid koa as a whole if they allow operators such as these to bear their company name

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lapew1999
Fairport, US
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Aug 07, 2010 12:19 pm EDT

We recently stayed at the KOA in Lake Placid/Whiteface Mountain. It seemed as though everytime we turned around, someone was giving a notice on how to "behave". My friend went inside to use the bathroom, told his wife to look out to see the fire and it was already extinguished! He should have peed outside! We left our dog in the camper while we went to the top of Whiteface and got a card for leaving him unattended. Shouldnt all places be dog friendly if thats the case? We wouldve gotten a card for leaving our dog in a vehicle! NEVER AGAIN will I camp at a KOA. After $42 a night! and the sites were way too close, I will be more than happy to stay in a state park.

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Ed Craft
Emery, US
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Mar 16, 2010 9:01 am EDT

Yeah they are one of the rudest KOA owners in the system. It's a known fact via word of mouth from both campers and work kampers. They should have their franchise revoked as they are an embarassment to the brand.

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whazzit?
Seattle, US
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Aug 21, 2009 6:01 pm EDT

So, you were early. And you did not want to pay the early check in fee. And you decided to park in the registration area for an hour while you walked around the campground. And you hassled the staff until they asked you to leave. And THEY were rude? Get a grip.

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Ed Craft
Emery, US
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Aug 21, 2009 2:51 pm EDT

I lived in Seattle for many years and heard stories about this place, especially the owners. Last summer I worked with a woman and her son who had worked there and they said the same thing. Other campers who have stayed there also have complained as they would arrive in other KOAs wher I have worked since 2006.
Also, when you look at job postings available on a KOA web site they always have openings because they obviously cannot keep employees due to their rudeness.

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dlakers
Davenport, US
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Aug 08, 2009 2:50 pm EDT

Yes they were rude but check in time is 12. Were they refusing to let you pay the early check in fee?

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11:56 pm EDT
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Kampgrounds Of America [KOA] Credit Card fraud

I was in this campground one year earlier and have never been back. 8 months later i get a charge on my credit card for services i did not do. I WASNT EVEN THERE! The campground was dirty and not well kept. The office was not what i thought a KOA stood for. Always at every other KOA i have been at they are clean and the grounds well kept and personnel always happy and supportive. So after i get the bill they would put me on hold (more than 10 minutes) and say we are very busy call later. I finally called again after they claimed they would call and stated my claim that charges on my credit card were not mine or authorized when the reply was " What took you so long to call?" They said that no one has my credit card number on file or the ability to access it. Then they said that someone rented the campsite for a tent and it just happened to be the same number i rented. The odd thing was that site is for full hookup for an rv. This site is rv only. Tent camps are in a different area.Then i was told they had the same last name and the computer put out my name and credit card number. But i was told you dont have it stored or on file? Well maybe an employee hit the wrong button and charged you. Back to my last question? Well i will look into it and reimburse you. But how can you if you dont have my credit card number on file or stored? I will credit you within 48 hours. One other puzzling issue is how can you be charging someone else's credit card when you require, Name, address, zip code, city and drivers license at check in? So as you see if you use this place GOOD LUCK! Just dont go and save the aggrivation and the charges.It is dirty and NOT what you see on the advertisement.

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Kampgrounds Of America [KOA] Rotten service and unclean

Unfriendly people and no ventilation in any building even with 100+ degree temps. KOA should have labeled island campsite as Duck Poop Island. Ducks everywhere. In 100+ degree temps, some person decided he needs a campfire. Small wind blew smoke and ash into our tent. Hard to breath. Someone has got a skunk to spray. The smell is all over the campground. I will never stay or recommend this campground to anyone. They should lose their franchise because of filth and of making people camp in duck poop.

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sarawoster
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Sep 19, 2008 5:37 pm EDT

i agree totally i stayed in the one in phoenix az. althoughi hao say theiing conditions was better than the management .where do they find thsepeople?

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Kampgrounds Of America [KOA] RUDE

I recently stayed at the KOA in Granger and do not recommend it to anyone. It was my son's birthday and I took him and three kids there on May 24, 2008. I was hasseled by the owners for three days over little things. We brushed the dog outside and they screamed about that. A boy picked a leaf off a tree and the owner Patricia got in his face and screamed, "Are you nuts!" The first day we were there the same boy picked up a golf ball in the store that was for sell and Patricia screamed, "See with your eyes!" She then snatched it out of his hand. Thomas the other owner, screamed at us for jumping in the pool. I understand there are rules but these people have no social skills at all and should not be dealing with the public. Thomas hung over me and yelled and yelled and yelled to embarrass me. I could go on and on but the truth is it was my son's birthday and she and Thomas ruined it. We went home early because we were afraid to move. The boy that Patricia yelled in the face of several times asked to go home before us. As I was leaving she sarcastically said, Did you collect all of your kids?" I will never go back. I need to know who to write the full complaint to. [protected]@iusb.edu

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Reviewer43828
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Sep 01, 2015 6:18 pm EDT

I made a reservation and cancelled it within 20 minutes. They lied and said they didn't receive my call about the cancellation and when I called back because I hadn't gotten a confirmation of cancellation, they said a voicemail message was adequate cancellation...furthermore they hadn't received the message anyway. She was rude and hateful and I have NEVER had that kind of experience with a KOA before. It was AWFUL!

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edith conway
El Centro, US
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Sep 15, 2010 12:22 pm EDT
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My husband and I have stayed in many KOS's and have always enjoyed our stay. Until we stayed in the KOA in Cherokee, North Carolina in the Blue Ridge Mts. We saw the video on the net and thought it looked amazing. I do not know where the pictures were taken that they show you on the net. but let me just say it was the BIGGEST let down of our vacation. It was the dirtiest and the the staff was almost never seen. The pools were GREEN, one staff member said that he has been after the manager to do something about it for along time. He said "I would not let a duck swim in it". We had plans to stay for 4 nights but checked out 2 days early. We were refunded our monies but it sure was a let down and we had to make other plans for the rest of our stay. They had caution tape on the cabin next to us where the embankment had fallen and it was unsafe. They had very young KIDS taking care of the cleaning and other jobs around the camp. They seemed to like riding a round in the golf carts more than doing what they were there for and that was to work. I would not go back or tell any one to go there. IT WAS GROSS !

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Jonny Dollar
Houghton Lake, US
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Feb 18, 2009 12:52 pm EST

I know how you feel about KOA . I had problems with the Headquarters... I paid for a membership . They have no record of my membership. Even after showing when & where I paid for it. I recommend not staying at any of their kampgrounds.. I have membership in Camp Club USA and have never had a problem.

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This campground had construction going on the complete time that we were there. We were not told when making the reservation. We had to listen to big trucks and noise the complete time that we were there. You couldn't hear the television even when you could get a station or hear yourself talk. Also it didn't do anything for the nose with all the dust or for...

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Kampgrounds Of America [KOA] Stan & Linda Roller

We stayed at the Springfield, IL KOA. It was a nightmare. During our stay we were sitting at the table in our camper and I turned off the Air Conditioner as I was talking on my cellphone. We were eating lunch and the TV was NOT on. The TV started to smoke so I quickly unplugged it. The breaker box started to smoke so I shut off all the power. I went outside to see what was happening the power had been shut off and then restored and it surged our camper. It was raining so I waited until it stopped and then I went up to the office to talk to the owner. When I approached him and told him what had happened he said it wasn’t his problem that he only had to supply electric to the campsite. He sent one of his people over to check electric at our site. By this time it is back to normal. He said it was at normal power. Then our neighbor drove up and shortly they came out and said that their TV was blown. The man, the owner sent over took our TV up to the office to see if it was working. In about 5 minutes the owner came back and told us our TV was working and he needed the remote. So I gave him the remote and then he took the man next door and his TV up to the office. When we got up there our TV was working. Our neighbor’s TV wouldn’t work. The owner drove us back to our campsites. I told him we had lost power in all of our electrical switches, our microwave, stove fan & light. He told me that I should go to a RV dealer and that they would pop in a new breaker and it would be fine. That night as it was getting dark our lights began to dim and I realized that it was running our battery down and not charging. So we had to shut all of our lights off the rest of the evening.
The next day I got a man to look at our camper. He checked all the circuit breakers. He found them to all be okay. The battery charger that charges our campers’ battery was blown. We had one fuse blown. He bypassed the battery charger and we got our electrical switches to work. (He loaned us a lamp so we could have some light.) When he replaced the fuse the fan and light on the oven was working. He found that the microwave and the camper battery charger were blown.
The whole time the owner never made any offer to help us in anyway. If anything he avoided us. The next day we were washing dishes and I noticed that the hot water stopped and then a few minutes my neighbor on the other side knocked on the door and told me that they hit a water line and the water was shut off. I shut off my gas on my hot water heater. Nobody from the campground ever notified us that the water was off. After it was off for several hours I went to the office to ask how long till it was on and Linda the owner’s wife said it would be back on in an hour.

When we called about this campground they never told us that they were under major construction and that we would lose power and water from time to time. They also told us that they provided WIFI and this was a told joke as you could never stay on the internet for very long as the connection was VERY POOR! One of my neighbors told me that he had to go elsewhere to use internet because he couldn’t get on at all.
In the shower rooms they had a sign that was in total bad taste. It stated to keep shower to ten minutes. We were paying campers and they are telling us to shorten our shower time because it was a family business and it was their main source of income. I can understand being considerate of the other campers and not using all the hot water but to cut down on shower time to save the owner money seemed in bad taste.
This was our first visit to a KOA. We had been considering getting a KOA value card and using KOA more but this visit put a bad taste in our mouth. We spoke to several other campers in the area and they were very disappointed in what was going on as well.
We spent over $14,000 for our camper in 2003 and we still owe money on it. We expect that this owner will pay for the necessary repairs to make it right.
When ever we stayed at other campgrounds previously to this, (they were not KOA), we never had a problem like this. There was a time when the power went out and it wasn’t the campgrounds fault but they notified us and offered to refund some of charge on our bill. We told them no as we knew it wasn’t their fault. The important thing was they tried to make it right. They checked on us to make sure we were okay and offered us refuge in the clubhouse during a storm.
We trust that this matter will be made right.

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Tiny10000
US
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Jun 09, 2019 3:48 pm EDT

I have been informed that at the Costanoa site i have been charge 5 dollars conservation charge fir 1 night stay. They have already taken the money from my card without permission. I want the money back.
You should ask permission or inform people prior to booking that the charge is there. WHAT A RIP OFF

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Shoefly
US
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Mar 27, 2019 7:11 am EDT

I overheard a KOA employee named Krista who works at the Wytheville VA campground tell another individual that she sells crystal meth at the campground and that her employer does not drug test the employees at this location

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TDFrame
US
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Aug 13, 2018 10:11 pm EDT

It is truly sad to see the campground now after knowing how nice it was in the past.

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Valerie Behnke
US
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Jun 05, 2016 6:16 pm EDT
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June 1 and 2, 2016, we stayed at the KOA in Flagstaff AZ. We had a brand spanking new Forest River R-Pod and the first time we connected to the electricity (30 AMP) it burned out our plug and ruined the connecting cord. Our first night of camping and second etc, was done without benefit of electricity. FYI the elderly couple in the campsite next to us in and brand new Winnebago Bus also had electrical problems. And the elderly couple in the next site in a new Jayco fifth wheel also had electrical problems. Now I see a pattern here and I think it's an issue with the with amperage which can cause a fire and burn a camper up. The cost to me will be considerable.

Fifty-five years ago I was a young secretary for the attorneys in Billings, Montana, who started the incorporation of KOA. I have stayed in many KOAs over the years and the one in Flagstaff is a disgrace. It really has to be seen to believe how bad it is. I know this is not the standard for KOA.

I have pictures on my i-phone I could send to an email address or to an iPhone number.

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travelers 2
US
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Dec 23, 2011 4:58 pm EST

Koa in Gaffney South Carolina. Where to begin is a problem. My husband and I travel construction full time across the US, I have stayed at all kind of parks including other KOA's, We have stayed at the Gaffney KOA for 16 months never causing any problems, but then came the new camp workers after a change ownership I must say the new owners are very pleasant people, but if you should dare put a small bag of trash outside for pickup you will be cursed out told off harassed without any care or concern, I just cant believe he can get away with telling the people off that pay your wages Its only the one camp-worker guy that has a problem. It was my understanding that its was a courtesy to get trash pick if wanted or needed, I don't always put it out for pickup since I know what will happen with this one guy, and I think its a shame to point the finger at the park, when in reality its one man cussing out me the park owner and god knows who else, other people have had trouble with the same person being hateful. M. y blood pressure is so high because of this person making our continued stay miserable. I would not recommend a very long stay or even a short one unless you don't ask need or want anything at all, Iam actually fearing to stay alone while my husband is working. It is such a shame one person can destroy a places reputation as this one man has done.

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Our Beautious
Williamsville, US
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Aug 27, 2011 3:56 pm EDT

We have had good experiences with KOA in general until this past week. We recently left Tall Timbers KOA in Dayton, OH. We called and spoke with the campground to make our reservation and they assured us that they are big rig friendly... NOT... the roads are very narrow and on each curve or turn they have fencing or boulders to "keep the children safe" as they put it. Not sure why they only feel they need them on the curves and corners to keep the children safe, not to mention you are going so slow anyway how this would have anything to do with it, in our opinion it is because of such narrow turns many were unavoidably cutting the corners and driving on the grass, evidence of tire tracks show it. The fences and "rocks" appear to be well used as we saw many scrapes on the fences and "rocks"... Well at night they are close to impossible to see and one in particular is hidden by bushes, it is a very dark campground and even during the daytime it is hard to know where to turn and how to get to the sites... and the sites... very very narrow. For big rigs with multiple slides you have to do a lot of manuvering so you can open your slides and your awnings at the same time. Pretty campground, yes, big rig friendly, absolutely not. The sites may be long, but they never thought to consider that the longer a rig, the more slides... trees, fences and slides don't mix and it doesn't make for a very comfortable stay if you can't open up. If you have a toad, forget it... you will have to detach before you even get to the office to check in. All in all, its a great place if you have a pop up or a travel trailer no longer than 20'.

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unhappy Camperr
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Sep 16, 2008 11:07 pm EDT

I have until recently had good experiences with KOA camp grounds. That is till I got to the Louisville Metro KOA. The owners are rude and care more about money than they do about the campers. My husband started a new job in Louisville. Since wee had no home there we were forced to stay at the local KOA. Since we are long term renters (we pay about the same as you would to rent a small apartment) we are less then dirt. They treat you like you are purposely taking money from thier pocket by occupying an rv spot. Why they even allow monthly rentals if they hate it so bad I dont know. They lied to me about which was the better wattage for an RV (told me 30 was better then 50) when I told them I wanted the better one and would pay for it. When I tried to express to the owner that I was not happy with being given the incorrect information and that I would like the higher wattage sight I was told "you will go where I put you" as if I was a little child. I was talking to the owner in a calm adult voice, he however was acting aggressive and snarling at me when he spoke. the nightmare continues but until I buy a housee I have to bite my lip and take it from these people. Please spred the word, dont give your business to the Louisville Metro KOA.

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AB
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Sep 01, 2008 5:03 pm EDT

We stayed in the only deluxe Kottage at the Lake Hartwell/ Anderson SC KOA in April 2008. The Kottage was infested with Bed Bugs. My family, including my two year old daughter, was eaten alive. I brought it to the attention of the management and they were neither shocked nor surprised. I was told that the Kottage was probably due for a treatment, that bed bugs don't feed every night, and that she knew more about bed bugs than she cared to. Unbelievable! I was refused a refund because I didn't give them the opportunity to correct the problem. I suppose they would have put us up in one of their other infested kabins or hold our breath after the Kottage was fumigated. I wanted to get my family the heck out of there.

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J.S.
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Aug 25, 2008 1:38 pm EDT

My overall concern was the hospitality of the campground. I understand that they have a non-refundable deposit for cancellations. However, our family had an uncontrollable work circumstance come up and notified the campground 1 month in advance. We were so disappointed that they did not even ATTEMPT to fill our spot when we knew there was a waiting list of people wishing to take our reservation. How disappointing that hotels are more cooperative with refunding money. We ended up paying for a cabin rental we could not use. I believe this is a reflection upon the service and care of the owners. Very disappointing. In society today you just wish people could be NICE and UNDERSTANDING.

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jaime
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Jul 31, 2008 8:33 am EDT

I stayed at the KOA in Forsyth GA this week (July 2008). I encountered a horrible bedbug infestation. I am covered from head to toe in horrible welts from these bloodsucking insects. I complained and was treated rudely. Trust me, I have graduate degrees in entomology, and I know what bedbugs are. They refused to refund my stay or my dry cleaning for my expensive sleeping bag. Furthermore, I know they know they have bedbugs because the girl who answered the phone indicated that pest control operators know how to find and treat bedbugs and "they know what they are looking for when they come here". Bedbugs stupid! I am so furious at the rudeness and lack of any care whatsoever for my legitimate concern and digust and also the ugly welts all over my arms, chest, back, rump, and neck. Disgusting. And they dont even care. I told Ken to sleep a night in there. I know he wont because he knows I'm right.

Overview of Kampgrounds Of America [KOA] complaint handling

Kampgrounds Of America [KOA] reviews first appeared on Complaints Board on Oct 17, 2006. The latest review Unapproved charge to credit card was posted on Jun 16, 2025. The latest complaint Bad service/sketchy hookups was resolved on Jul 06, 2014. Kampgrounds Of America [KOA] has an average consumer rating of 1 stars from 129 reviews. Kampgrounds Of America [KOA] has resolved 12 complaints.
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    547 Garden Ave., Billings, Montana, 59101, United States
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What are Kampgrounds Of America [KOA] working hours?

Mon 9:00 am - 5:00 pm Tue 9:00 am - 5:00 pm Wed 9:00 am - 5:00 pm Thu 9:00 am - 5:00 pm Fri 9:00 am - 5:00 pm Sat Closed Sun Closed