The complaint has been investigated and
resolved to the customer's satisfaction
Kingdom KiaDissatisfied with they way they handled business

We were dissatisfied with Sales Represenatives and company procedures.
Problem date was 9-3-09 to 9-15-09.
Purchase date 9-3-09 and 9-9-09.
Traded in a 2008 Ford Focus S.
Purchased a 2004 F-150 Crew Cab.

We did not like the way that Perry L Sherman, sales represenative, conducted business. We thought the deal was final with $298 payments for 66 months, but got a phone call on 9-8-09 and was told to resign paperwork. When I asked what had changed on the paperwork, I was falsley told by the sales represenative that nothing to his knowledge had changed. We went in on 9-9-09 and we were told payments went up to $369 and leased months went down to 48. On 9-9-09 we resigned another contract. On 9-14-09 we had more problems with bank financing. We still have not gotten our title. We went back on 9-15-09 and made numerous phone calls to speak with the manager (who wasn't there all day), but was there when we got there. We made a trip on this day to go and get our title.

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