Kate Spadethey cancelled my order

K
This review was posted by
a verified customer
Verified customer
Review updated:

I bought a bag from this store as a present for a friend and I was super excited about this purchase but Kate Spade cancelled my order!!
The worst part was that they did not tell me anything about that and all that time (for over a month) I was waiting for my order. It did not arrived and I contacted Kate Spade to ask about the status of my order and only then they told me the truth. I can't understand why no one bothered to contact me earlier? Very poor service and in my opinion that is not a good way to do business! If I would have known about that earlier I would order something else! Terrible store!

Responses

  • Ne
    Nealy Wyatt Oct 19, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Kate Spade cancelled a wallet I 4 days after I ordered it saying it was ‘backordered’ and online it still says in stock but they increased the price so I called customer service and I was still willing to buy the wallet again but they told me I wouldn’t be guaranteed to get the wallet when I asked them. The online store is clearly very unprofessional with handling their orders and the customer service rep I talked to was very cold and condescending when I asked him valid questions.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.