The complaint has been investigated and
resolved to the customer's satisfactionResolved Karate America — Cancel contract military orders
resolved to the customer's satisfaction
I am moving to Italy, my wife just got military orders there.
I talked with my instructor and he gave me a number to talk to Karate America to notify them of my cancelation. This seems like a simple process.
I called them and told them my wife got orders to Italy and asked what paper work I would need to send them. They told me to send a copy of the military orders and a letter stating that I wanted to cancel and to sign it. I did all that and got a letter back saying that they need a phone bill, electric bill, or a new drivers license from Italy.
I don't know if anyone has moved out of country, especially with the military, but there is a lot of work involved in the move. Who wants to have to think of sending paperwork back for proof of move, and who knows how many times I would have to send the paperwork. Seeing how I already sent them what they asked for once already for my cancelation.
Karate America Headquarters is giving me 2 weeks to get over there, and give them proof that I'm living over there.
I'm a military vet and am insulted by them insinuating that I am not actually moving.
These people are far from customer friendly or military friendly. Now I have to go to my legal office on base and have them contact Karate America just to get my contract canceled.
Extremely disappointed in how Karate America treats the military. I offered other proof of my move, like sending a copy of my current apartment lease contract which is being canceled. I have medical paperwork, I'm selling my car, I have vetrenarian records...
It is funny that my apartment just needed a copy of my wife's orders to cancel the lease. I'm sure they could have told me that they did not have proof that I was also moving. I'm sure they could have threated that we would get some kind of penalty charge for me not proving I'm moving with my wife.
How many married couples have 1 person move to Italy for 3 years, while the other person stays in the U.S. for 3 years. Obviously they don't realize that military couples spend as much time as they can together when not deployed.
Anyways thanks again Karate America for giving military families a hard time. Good luck to anyone trying to cancel their contract on military orders.
I would love to see how they would treat a child moving on military orders, it is going to be real hard for the child to prove that they are moving with their parents.
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