Cardinal Group Management
reviews and complaints

The complex on the campus of South Alabama set to house only students but not governed by campus housing, giving little to no oversite. That being said I have a child living in this complex which is infested with termites. This has been an ongoing problem with no resolution someone needs to address this immediately noone seems concerned about the safety and inconvenience to these kids.

I've lived at an apartment complex owned by them for 7+ months no issues. Then recently, they decided to transfer many people's apartments and roommates all within 24 hours. Despite saying they were going to sanitize and clean the rooms people were moving into, the room I received had the closet door off the wall and trash all over the floor. The surfaces were also obviously not wiped down as well. I tried going to the office, but no one with any authority was at work during the day they decided to move people. They gave me the email address to the community manager, but I have yet to receive a useful email in reply.

Due to Covid and the University closing in person classes late spring/summer 2020, my freshman in college gave Cardinal 3 months notice PRIOR to the moving date for the fall semester. So she never moved in, we communicated this to every level (local and corporate) all the way up to CEO. Thought it was a non issue as we never got an invoice or any communication and they showed compassion due to Covid. Well, we were wrong as we got a call from a collection agency today saying that we owe them $10,000 for a years worth of rent even though she never moved in. Total sham and cold leadership team at local and corporate level.

I lived at *** in Pittsburgh for two months, and while the apartment itself was nice as well as the location, management made living here a nightmare especially upon moving out. I do not have enough bad things to say about their shady business practices. I moved in May for work after graduating from another university and decided to take over the end of a Pitt student's lease while I searched for where I wanted to actually live. I unfortunately decided that paying a premium for a new building and furnished unit would make my life easier so I would only have to move all my belongings once. I lived hours away so I never got to see the apartment in person, only pictures that the original tenant sent and those on the website. I was informed that to do a "re-let" I would have to take the apartment "as-is". From the wording, I assumed that meant that management would not be cleaning or formally inspecting the unit when I moved in, but that the appropriate person would be held liable for damages. I took pictures of holes in the walls that were present when I moved in that are time-stamped. Upon moving out, I got a bill for nearly $400 worth of painting. I sent management the pictures and they basically told me "too bad you signed an 'as-is' agreement." I've talked to other people I know involved in real-estate who said that this is NOT what as-is means. This is also especially shady considering that they closed all amenities during COVID (which I don't disagree with), but didn't decrease rent when the amenities were a big reason many people signed leases in the first place. So after saving money not upkeeping common areas, they were still adamant about passing on a bill that I have proved I did not cause and are threatening to send me to collections. The price I got billed was also significantly different than what I was quoted what painting damages would cost (by double!). I raised this point too and they countered with a bill of the average to repaint a bedroom FOR THE ENTIRE BUILDING, not what it was to fix my specific bedroom in my specific unit. I've heard that other residents have also been charged exorbitant fees upon leaving that are significantly higher than market value. I'm not one to usually write reviews, but my experience was SO BAD that I feel the need to warn others. Moving is stressful and tedious anyway, so getting an unexpected $400 bill that wasn't your fault is really the cherry on top ? Also our air conditioner broke nearly every week and our dishwasher leaked onto the floor. Maintenance had little luck in permanently fixing the problem. Not worth the money or hassle.

I moved in 6 months ago, and this apartment has been nothing but a headache. I’ve been routinely lied to, given false promises, and neglected by management here at traverse commons in Indiana, PA. Maintenance will not fix a single issue until you beat the door down. There will be leaks, mold, pests. The apartment do NOT get cleaned. You will have the apartment “furnished” and pay extra for it but then receive janky broken pieces of furniture. The people in the office will team up against you, lie to you, and do anything to avoid solving a simple issue. We’ve been out of AC the whole time we’ve lived here while living on the top floor. Our windows are rotted. There’s no baseboards in our kitchen. There’s no window screens in any of the windows. Meanwhile I was told all of this would be done before I moved in. The bottom floor floods every time it rains and now I have pictures of the mold growth day by day that I will be bringing up to higher authorities because that raises health concerns. This whole place needs shut down so they can make the proper repairs to keep operating. Micheal Singel,in specific, from the Indiana location will not own up to anything that’s happening and will not take account for anything that’s happening. It’s sickening they can treat residents this way plus get away with it.

I park my vehicle in the garage, in a spot rented to me by the apartment complex (I am a resident at this complex). The Management Agency for this complex is routinely slow and neglectful when addressing maintenance issues and other resident concerns. Doors will remain in disrepair for weeks on end, security concerns are not addressed, elevators routinely fail, and more recently, exposed pipes have burst during cold weather. My vehicle was parked underneath a fire suppression pipe that was exposed to the elements since summer of 2020 (The suspended ceiling tile and thick fiberglass insulation were removed, exposing black mold from a previous leak, and leaving the pipe exposed to cold air. On February 19th, the pipe above my vehicle burst and large [censored] of ice and parts of the rook cause several dents and paint scrapes, as well as ruining the seal on my moon roof, causing a water leak. I reached out to the apartment manager who forwarded my concerns to the property management agency. After evaluating the quote for the cost to repair damages, they responded that the pipe burst was not their fault and they would not be willing to cover the expenses associated with repairing my vehicle ($4798.60). I maintain that a review of the apartment's maintenance records will show that negligence to perform necessary maintenance caused the pipe to burst, and caused the resulting damage to my vehicle.

This complaint is against your property *** located in ***, . We viewed the model unit last fall/spring and was extremely happy based on the presentation of the model unit. However, we moved in on Wednesday, August 16, 2022, and the actual apartment was FAR from the model that was viewed. We excepted to do some cleaning, but not a deep cleaning which I ended up spending over $200 at *** to purchase some deep cleaning supplies just for my daughter's unit. The front door hadn't been painted or cleaned in years and the bathroom was filthy! Thank goodness my fianc has his GC license in construction because he had to paint, re-caulk around the sink, toilet and tub, and do some plumbing work. While fixing the plumbing in the shower he pulled out over 2 ft. of hair! This facility needs new management or management that will properly care for the property. I feel this property misrepresents itself by showing young college students the model units which are in great conditions, but the actual units are horrible! In addition, the hallways/stairs had spiderwebs everywhere and a wasp nest was right by my daughter's front door which we also took care of which also indicates the grounds aren't tended to. I am extremely disappointed and upset by how management is allowed to release keys to an apartment in the conditions that were given to us. This is unacceptable and they should be ashamed and embarrassed to take advantage of young students! The common area was also horrible!

My daughter lives in the Tremont Apartment Complex in ***, *** with 3 roommates. She had a 4th roommate who recently moved out. The management company, Cardinal Group Management, ***, based on their application screening thought it would be a good idea to match a 54 year old woman with a dog to be the 4th roommate with three college students. When you speak with the management company, they only reference the Fair Housing Law with no regards for the well being of 3 students/ renters that have lived there since the beginning of the lease with no issues. The management company also references the application that was completed in October as screener for a roommate match. They claim that this woman went through the resident screener process which allows her to live with 3 college students. The signed lease agreement does not make any mention of a roommate match clause as they stated is part of the lease. The woman has a dog that is a black lab and half *** malamute breed. This particular dog breed is not allowed as stated in their pet addendum. The dog scratched one of the renters on the hand within the first day of living in the apartment where it broke skin. The 3 renters do not feel comfortable nor safe with this unknown woman as a 4th roommate. They did not meet her until she moved. I feel as a parent that this a terrible and unbelievable that a management would do this to 3 young college students.

On 07/24/2022, I signed a Prepaid Rent Addendum at *** in ***, , and at the time I thought I could afford it. I was depending on my Financial Aid to help cover the monthly rent with my part-time job. In August unfortunately I was unable to enroll in school at ***. There's nowhere in the lease that states I'm responsible for rent even if I don't receive the keys, nor does it say I'm responsible for finding a tenant to move in it. I wasn't told by the manager before signing the lease I'm still responsible for rent or finding another tenant if I decided I no longer wanted to move into the complex. The manager also didn't properly verify my income before signing to know if I was able to afford the monthly rent. They're now billing me for $1,303.00 for an apartment I have never lived in. My mother spoke with *** at *** and had her on speaker phone explaining the issue. Ms. stated that she would email the team who runs that property and get the lease agreement expunged. She also gave me the contact information for *** who is the manager of that property. My mother has called and left several messages and she has yet to receive his return calls. I have emailed *** and I have yet to receive a response from him as well. In ***, it's against the law to make someone pay for services that haven't been rendered, and in this case, I have never received the keys to move into this complex. Thank you

On May 9, my daughter's sink became clogged, filled with water, and the dishwasher had water in the bottom that would not drain. She submitted a maintenance order on May 10 and was told that repairs would be made on May 18 between 8:00am and 5:00pm. She went to the office on the afternoon of May 18 to pick up a package and asked about the repairs. The lady she spoke with in the office said she would "look into it". Her sink has still not been repaired, and there is a significant amount of mold growing inside the sink and dishwasher. The apartment also smells of rotting food. On May 21, the manager came to the apartment to check on an empty bedroom, and she said the apartment had "trash everywhere". The "trash" that she indicated were moving boxes that my roommate was using to move, 1 empty cricut box, and 1 small, empty amazon box. All of this was in the corner of the living room. The kitchen, however, was messy since dishes can't be washed. Her roommate had empty food containers on the counter, but non of it was my daughter's. That afternoon, we called the office to inquire about the sink and dishwasher not being fixed for almost 2 weeks. We were told that "the government" said that repairs could not currently be made due to Covid-19. We looked online, and most, if not all service companies are open and operating in the the Ruston area, as repairs of this nature are deemed essential services by the federal government. Later in the afternoon, my daughter received a "lease violation" notice on her door and via email. The apartment complex is required, I believe, to keep the plumbing in working order. We were told that they have no date when this problem will be addressed

I am the guarantor in the lease with my college student at *** in St. Louis that is managed by Cardinal Group. March 9 of 2021 *** submitted a maintenance request for sewage backup in her apartment. The request was marked as repaired, no repair had occurred. This continued to happen through June. They did come and clean up the sewage overflowing from her kitchen sink and up her dishwasher, but did not repair. Early June we continued to reach out to *** to let them know *** was moving out and would not pay the last month due to her not living there because of their lack of providing habitable housing for her. They would not answer phones, no email access to the manager and no people to access in the office. I did one time reach a person who I informed that *** was moving out and would not continue the lease the final month. That person stated that made sense to her and she would tell management. We learned after she moved out that the management had been fired and they just replaced that position about 33 days ago. Along with the constant sewage backup from March until she moved out, the water was shut off for 6-8 hours with no notice and no one to reach to get any information. The internet went out for over 24 hours at this place during finals for the *** students. There was also a time when the fire alarm went off and the fire department could not reach management to turn off the alarm. As you will see with my attachments, we paid rent until she moved out due to their not keeping the apartment habitable after trying to work with *** for months. We would like the amount that they are charging for the last months rent along with the added fees released.

My daughter, *** attends ECU and has resided at, The ***, since January .I am the lease guarantor and have reached out to several people in management positions at, The ***, regarding serious maintenance and health concerns, as has ***, her roommate, *** and Elizas mother.1)Inoperable dryer for over a month with no alternative solution offered 2)Inoperable air conditioner for over a month now and still not resolved. 3)Mold and mildew in Ciaras bedroom and bathroom, as a result of a leak from the apartment above, causing *** to develop breathing issues and headaches 4)There are roaches everywhere in the apartment, constantly. Extermination requested.5)*** and her friends have seen security asleep in their car during a period when they were to be patrolling, despite the murder in the building across from Ciaras unit in January 2022 and a shooting in the complex in November *** September . When Ciaras roommates mother called the office to inquire about incident details and future safety measures that would be put in place after the second murder, the employee she spoke to told her, This is America, crime happens.6)*** received a notice for a $50 fine for trash in the breezeway of the building, which wasnt Ciaras. *** and I both sent e-mails to Office Mgr, Deshauntes *** and his supervisor stating that the trash wasnt *** and therefore, I wasnt going to pay the fine. *** directly debited Ciaras account without permission.7)Overflowing trash in the dumpsters constantly, to the point that trash cant be put inside of a dumpster for pickup and is laying throughout the community in piles.

Account sent to collections after numerous attempts to find out what charges were specifically for. Received 8/27 *** from Cottages. Sent email on 9/4 to email address listed in letter. Sent follow up email 9/12 requesting response. Sent certified letter 9/20 (Tracking #*** - received on 9/20 @11:24am) enclosing $25 check (as partial payment) and copies of emails previously sent. Called 9/24 spoke to someone named *** requesting return call to clarify. No response to any of the above. Received notification that account had been sent to collections on. Requested collections agency help in getting clarification for repair, received same *** (on 11/21) from collection agency that had been sent to my on 8/27. Called 11/26 asked to speak to ***, was told she was in meeting (by a young lady named River) and I would receive call back same day. No response. Called 11/27, asked to speak to ***, was told she was in meeting and would receive call back between 2-5 (Alabama time). No return call. Called 11/28 asked again to speak to ***, wanted to know where my check was. Messages relayed to me from *** thru *** (girl who answered phone) that they have my check, but do not accept partial payments. Asked why no response to my emails included with certified letter, stated they do not have emails, possibly thrown out when letter was opened. Also stated that I requested a response with my letter sent with check stating I had enclosed emails. Was told by third girl that they would check emails received that my emails were never received. I stated if I sent to wrong address that I would have sent me an email back saying undeliverable. FINALLY was told carpet was repaired due to dog damage and that the $300 dog fee is not applied to damages. Requested $25 be sent back.

I currently live in a complex owned by Cardinal Group. The complex is now renamed The Adora and it is located in ***, ***. This summer, Cardinal Group bought out a majority of the apartment complexes in my college town and my experience living and even working with Cardinal Group has been more than disturbing. I was assigned three random roommates at the beginning of the year. Right away, one of the random roommates started drama. When room assignments were released, we were told nothing is official and theres a possibility we could get moved. I took the complaint to one of the managers and she told me all of the other units were full and they cant move us around. She also said to contact her if anything else happens with the roommate and management will handle it. 2 months later, one of my random roommates had started threatening us with physical violence, made gun threats, intimidated us, tried to get people to come over to beat us up, and stunk up the townhome with marijuana and cigarette smoke. The real kicker of the story is I actually was working at the townhomes when she was threatening us. She called management directly and told them she has a firearm and is not afraid to use it and also told them she plans to beat us up and wanted to warn them if they heard anything got physical, its true. Management still refused to take her out of the home and didnt notify us (even when I was an employee) that these very scary threats were made directly to them. Because of this, they were in violation of the lease that I signed for many reasons. We had to get an ex parte because of managements negligence. They also refused to check our unit for the smoke because we needed proof but a police officer had walked into our unit and he said the smell hit him like a truck. Section *** addition, line L says no smoking in unit or amenities. They violated the lease they enforce.

Cardinal Group Management owns and operates an apartment living facility in ***, *** by the name of *** (often misrepresented as ***). I am a current resident. My issue is the misrepresentation of the property, the lack of property management for issues with a residents unit in which they pay to live, the health concerns and potential effects due to the lack of property maintenance and hygiene, and poor property operations that affect the residents. I was a tenant for 3 weeks before I regretted signing a lease at this facility. I have already written a *** review with documented pictures that has been viewed over *** times and even though the property responded and wanted to discuss concerns, no one ever followed up. I have the email documentation to support it. The property is misrepresented as a loft apartment living for students but rents to any individual (i.e. why is a 50-year-old man who is not a student a resident in this facility with *** years olds). There is an extreme health concern with the AMOUNT of PEST that the property has including rodents. Several nights I have rolled over to find bugs in my bed crawling or waking up to dread ones in my sleeping quarters. Bugs carry diseases. The property operations are very poor and do not cater to residents. It is run by students and staff can not be maintained. It is like living in prison because everything you do is monitored and controlled and an examination of other properties in the area would determine that inconsistency with the market. In the past week, my apartment flooded due to a burst pipe at 4am and the alarm rang for hours. Emergency maintenance came. I reach out to the complex via email regarding what would be done to compensate such a horrible experience and issue not caused by myself (especially since it happened prior) and the apartment has since not responded. Recently there was also a murder on the property and no significant follow-up has taken place.

My name is *** and I was a resident at *** in ***, *** from August 24th through July 31st, 2022. My apartment number was ***. Before moving in on August 24th, I paid a security deposit by money order in the amount of $765 to the front desk workers and got a receipt for this deposit.I was never late with my rent, and I moved out on July 31st, 2022 per the lease deadline and gave my mail forwarding information to the leasing staff. They updated my address for my security deposit to go to *** August 8th, 2022, I received my final move-out statement. Per an email sent by management at The *** on August 4th, 2022, it had to include any outstanding charges that were billed to my account, as well as the final amount that would be refunded to me. This email also stated that my refund check would be sent within 4-6 weeks from the date of the final move-out statement email, but this directly violates *** Legislature *** which states: the landlord shall mail to the tenant, within 30 days after the termination of occupancy, an itemized list of damages claimed for which the security deposit may be used as provided in section 7, including the estimated cost of repair of each property damaged item and the amounts and bases on which he intends to assess the tenant.The lease also states a 30 day timeframe from the end of the lease to return the deposit to the resident.In the 30 days following July 31st, neither a list of damages was mailed to my new address nor was any charge ever put on my Resident Portal account. I have yet to receive my refund. Landlord is well past the deadline as of September 8th, 2022, so as allowed per *** Legislature *** and ***, I am now seeking that DOUBLE my original deposit totaling $1530, be refunded to me by the end of the day on September 30th, 2022 or I will file a claim in *** Small Claims Court for $1530 plus any additional fees.

I am renting a student apartment for my son, ***, *** (Student Living) at ***. This place has the worst living conditions and management. I have continuously paid rent on time and after I have paid the rent for the last two months, after the 3rd of the month they have added additional charges stating they are for utilities. I have asked for a itemized statement in May because we have never had to pay these enormous amounts and has yet to be provided with one. I received a delinquent notice after the May payment stating that utility charge had been added for January-February. My son and his roommates were never there because they are athletes and turned everything off. They haven't even been in the apartment since the middle of March because they have been living at home because school closed because of Covid-19 Pandemic. After I paid the $520 rent plus overage for utilities on June 3, I just received an urgent email stating I owed an additional $120 for utilities. No one has even been living in the apartment since middle of March. I spoke with the manager and she said it was for utilities for January until now, and then stated about some utilities for December-January. They don't even know what is being charged and whomever answers the phone will not let you speak with anyone else, stating they are the manager. They will not even provide you with a number for contact the corporate office, stating they don't have that information and someone else will call me back. I paid the amount in May and refuse to pay any additional charges or be charged any late fees. They are very unprofessional and charging tenants whatever they want to charge and this is not acceptable. I should have only been responsible for the $520 rent, because no one has been there since the middle of March and everything is turned off in the apartment. I even drove to Birmingham to check for myself last month. Because of the condition of the facility, professionalism, and the manner in which The Alden handles business, we will not be renewing our lease. Let this serve as notice. My account should be credited the current $120 for utilities and the amount pay in May, especially since I was not provided with the documentation they assured me they were providing. This has been the worst two-year experience of my life. No one ever follows up or returns calls.

On July 3rd we were forced to expose ourselves to CO-VID 19, threatened with physical violence, and extorted for cash after being illegally towed by the fraudulent towing company contracted by *** on behalf of Cardinal Management Group at The Ridge at Lowry Apartments. We were forced to involve the police in the tow company's actions, and they are currently under investigation by the Public Utilities Commission and Attorney General's Economic Crimes Unit, which is why I have not filed any seperate complaints against them. However, throughout the entire ordeal Cardinal Management Group failed to answer or respond to 6 separate voice mails and over a dozen emails (excluding one acknowledgement of receipt from an unrelated party) until after business hours when *** that the "situation has been resolved" and no other action would be taken by the apartment management. That is absolutely not true, and failing to provide secure parking per the terms of our lease is illegal. This is just the latest and last straw in a long list of illegal negligence by ***, with the support of her supervisor ***, that began with failing to address a dog attack on the property and repeatedly refusing to put us in contact with the dogs owner, who she knew, or to provide us with vet records and comfirmation of vaccines. Other grievances include: - Parking maintenance vehicles in the fire lane, despite numerous complaints, in a way that blocked us from pulling our own vehicles out of spots - Failure to secure the property with fully functional gates AT ANY POINT during her time as manager. - Failure to ensure nightly security patrols - Failure to discipline the maintenance personell who continue to smoke outside our appartment balcony and leave trash in the dog park - Failure to ensure trash pickup or to refund for unprovided trash services despite dozens of complaints and reports - Illegally restricting mail access for over two full weeks before the USPS intervened with new delivery methods - Illegally restricting access and use of our apartments with non-permitted fire alarm testing - Illegally restricting on-site parking for leaseholders vehicles - Failure to answer phone calls or respond to emails or phone messages in her role as community manager. - Failure to correct the three-times-a-day sprinkler use that has flooded our lawn and turned it into an ugly, stinking marsh. We have been put in physical danger by her negligence, and she has repeatedly failed to fulfill even the most basic role of a community manager. Both her and *** need to go.

This complaint is in regards to *** apartment located at ***. I am a tenant moving into this apartment in June, and the past 2 months have been a nightmare for me. I am very unsatisfied by the management group and the leasing office as they were totally unresponsive and unprofessional, and there are just so many issues in the apartment that they did not take care of. 1: The leasing manager, when advertising me my current apartment, promised it had wonderful sunlight condition. However, after I moved in, I realized I was tricked since the apartment barely got any sunlight during the day. Furthermore, almost all the furnitures including the stall, the microwave, and the fridges were broken and not cleaned. I asked the office to send maintenance teams multiple times, over emails, phones, and in person, but they only came twice and only fixed a limited set of problems. Right now my fridge and microwave were still not cleaned, and my kitchen light is still not working. 2: I was unhappy about the apartment the first day I move in, and my leasing manager at *** told me there is an option to change my apartment after 6 months. He told me this both verbally and in email. However, today when I came down to the office he changed his response and said there was a change of policy that do not allow residents to transfer lease to another unit after 6 months. He said he was sorry for the misinformation, but I found it ridiculous that he was not aware of the policy change. He is also unresponsive to all my email requests as I sent him a dozens of emails over the past 2 month, and he only replied to a few of them with wrong information. I found the management team to be totally unprofessional. 3: There is very bad hygiene condition in ***. Since the first day I moved in, there are already fruit flies in my apartment (about 1 or 2). At least two other residents (in different units at ***) also have the same bug issues. What's worst was that over the past week, my apartment was totally invaded by fruit flies and there were at least 30 of them flying in my bedroom/kitchen/bathroom right now. I asked the maintenance team to check it out but they came and said they were unsure about where these bugs were coming from. They said this is none of ***'s business because there is a 3rd party pest control company handling the bug issues at ***. The maintenance team told me the company will come solve this horrible flies problem today, but no one has yet come. The property manager instead just let someone give me 3 basic fly traps while there are swarms of them flying around. I have been having very bad stomachache the past week presumably due to fly infestation. Because the manager told me that the pest control company won't come until after this week (today is Friday), I decided to contact some fly removal companies on my own because the current situation is just so disgusting. Yet the manager said *** would not be able to reimburse me because *** has its own pest control team. Yet this team is incapable of solving such emergency bug situation. 4: We paid for the community area/amenity (including gym, lounges, study rooms) even though they have been locked all the times. The office said they are closed due to COVID-19, yet they should have already reopen the gym and other facilities like other apartments in this area do. Whenever we asked when the facilities will be reopen, the office would say they are still discussing the issues. Now that they have been discussing this issue for almost 2 months, we still did not get any updates regarding this issue.