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We purchased a K Hovnanian house at 9980 Forest Valley Ln, Streetsboro Ohio on November 17, 2017.
After moving in on January 12, 2018 from Wisconsin, we noticed swirl marks on the entire first floor in the premium vinyl flooring that appeared to be caused by a rotary buffing machine. We attempted to have k Hovnanian fix the problem. After several attempts by k Hovnanian to determine what caused the swirl marks, the service manager said that they could not determine who caused the problem and they will not do anything about it since we did not identify the problem during our walk-through inspection. After many months of communicating with K Hovnanian service (summary list included) without obtaining a solution, we sent a letter to Ara Hovnanian (included) on December 19, 2019 outlining the problem along with a photograph (included) showing the problem existed before we purchased the home but K Hovnanian did not have the courtesy to respond with an answer.
Recently the house at 9967 Forest Valley Ln was listed for sale and during an open house that our neighbors attended, they discovered that it also had the same permanent swirl mark problem as our floor. This house was sold by K Hovnanian on November 15, 2017, two days before ours, providing further evidence that the damage was caused by the cleaning staff K Hovnanian hired.
Desired outcome: We would like K Hovnanian to fix the flooring problem that clearly occurred prior to our purchase.
