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Everyone, look carefully at the screenshot.
**The first price column shows the United Airlines fare: $860.33 per passenger. The very next column shows the additional $103.42 per passenger added by JustAirTicket as “Taxes & Fee,” bringing the price to $963.75 per passenger.**
The agent who assisted us appeared to be Indian. I am mentioning this only so that JustAirTicket can identify which employee handled our booking and investigate what happened. He presented himself as extremely knowledgeable, honest, and trustworthy and repeatedly assured us that we were getting a better deal than booking directly with United Airlines.
After we paid and received the confirmation, we saw the additional charge ourselves.
I hope JustAirTicket management identifies the agent who handled our booking, investigates what happened, and takes appropriate action.
My advice: **buy your airline tickets directly from the airline’s official website.**
Recommendation: buy your airline tickets directly from the airline’s official website.
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You caught them red-handed with that screenshot. The evidence is clear: they added a markup and framed it as a tax. Do not let them gaslight you.
Call JustAirTicket and ask for the Quality Assurance or Compliance department. Tell them you have a screenshot showing the United fare side-by-side with their inflated "Taxes & Fee" column. Demand a refund of the $103.42 per passenger difference. If they refuse, file a complaint with the Department of Transportation (DOT), because airlines and ticket agents are required to disclose all fees before purchase.
Also, you are right about booking directly. United would have honored that same ticket without the middleman markup. You are helping others avoid the same trap.