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Just Energy Customer Care Service

Just Energy Group Inc.

200 - 6345 Dixie Rd
Canada - L5T2E6

Customer Support Phone Numbers

+1 877 516 8234 5 0
+1 866 587 8674(Customer Support) 1 3
+1 877 226 5392(Customer support in Pennsylvania) 1 0
+1 888 548 7690 1 0

Just Energy Complaints & Reviews

Just Energy / Gas services for heat

workaholic52 on May 19, 2017
I have been calling to cancel my service. Their prices are twice that of my local provider. I ended up with a large balloon payment. I am unable to reach anyone by phone. When I call the customer service number for my region at 866-587-8674 the prompts tell you to push 1 for English and...

Just Energy / Gas and Hydro Rebate they called my 89 year old Mother and tried to gain access to her house and bills

Cliveadiver on Jul 18, 2016
Rahul from Just Energy called my Mom and tried to get her to allow access to the house, furnace room (to check the furnace) wanted to see her bills paid to Veridian and Enbridge. He claimed to be partnered with Enbridge and he was under the impression my Mother granted him an appointment...

Just Energy / Natural Gas

Bandits at your door on May 6, 2016
They make it sound like they work lower income neighborhood because the are getting grants to bring cheaper energy to depressed areas when in fact they are more expensive. Last bill Consumers was At $3 per unit, Just Energy was $7. I called and complained and they said they would...

Just Energy / Service

Robert Prather on Feb 2, 2016
Don't use Just Energy!!! I have been a customer of Just Energy for approx. 2 years. They still can't get our 2 accounts figured out. Electricity was turned off today but both accounts were paid over 10 days ago. Money went to wrong account. All they had to do is transfer each and they...

Just Energy / Billing

dwight123 on Sep 8, 2015
When wife signed up for service we told them we wanted to do averaging of the bill...That was 6 months ago!!! I got with them today and they told me it would be another 1 to 2 billing cycles for it to be completed and done...This is what they told my wife every time she called... Looks like...

Just Energy / miss Representation

Aso pola on Jun 5, 2015
beware of the scheme the agents of just energy company they came to your door asking for your bill and they tell you your bill is high the lower your bill and they do not explain they are not from different utility provider please do not give them your bill.

Just Energy / Worst job ever

Unknown user! :p on Mar 7, 2015
Started working for Just Energy about a month ago and was very intrigued about the job and the success they said would match. I did my training every morning at 9 in the morning and we wouldn't get out on the field to around 1 o'clock. I made 3 deals and only got paid $13 for...

Just Energy / RIPOFF Creates an agreement without your signature

justenergy sufferer on Feb 27, 2015
We leased a flat in october 2014 and called duke-energy for a electric supply. Here comes the disaster call from JUSTenergy in october last week and our fate started to turn. They said if we subscribe with them, we would get stable rates for electricity where as other suppliers charge too...

Just Energy / Door to door scam

ih8beencheeted on Oct 3, 2014
Had two men come to my door to complete the review of my energy charges to make sure that I was being billed properly. First line out of their mouths was " we aren't going to sell you anything". I fell for it, and let them review my energy bill. The guy then told me that I qualified...

Just Energy / Fraud

Thadeo on Aug 18, 2014
Two just energy people were camped on our door steps. Normally, we won't answer the door unless we're expecting someone. These two just sat there for about 30 minutes during our dinner. Eventually, I went out to see what they wanted. They said we were the last ones on the block...

Just Energy Alberta / fraud

alberta energy on Jul 30, 2014
They forged my name when they renewed my contract. When I caught them at it, they offered me a low price on gas and electric. I told them I didn't trust them, that I wanted it in writing. I got a letter showing the new gas price but not the electric, They have also come up with a...

Just Energy / Contract creation without signage

NaomiAngell on Jun 6, 2014
We had someone come to out door asking for my recent enmax statement and they have signed my boyfriend and I up with a contract I believe but we had no signature involved and this was done against our will so we are now somehow receiving calls which concern me that we now owe them payments for services we did not sign up for!

Just Energy Natural Gas Supplier / Failing to cancel contract as requested

Couldn't see the "light" on Feb 19, 2014
After a phone conversation with Just Energy requesting cancellation of my contract, and also paying a pricey exit fee, I discovered they are still listed as my supplier on my National Fuel bill. They had told me it would be taken care of at the time, months ago, and that I could return to...

Just Energy / Over bill, fraud electric bill

adhillon on Jan 8, 2014
My Name is Amarjit Dhillon. Just energy rep came in person to my home in Feb 2013 and asked us to switch to Just Energy as electric supplier as apposed to my current supplier NStar. I was told multiple times that JustEnergy will always be lower or equal rate than current supplier. I ensured...

Just Energy, Alberta / Bullied and harassed

Sandals on Nov 28, 2013
I was a customer with Just Energy. Every month I would receive daily recorded messages to pay my account when my account was always paid in full. I would phone Just Energy every month and make an inquiry as to these harassing phone calls, the customer service person would always say "that...

Just Energy / Misleading Door to Door Salesperson

asharp on Nov 7, 2013
On 10/04/2013 a Just Energy door to door salesperson came to my house. She asked to see my current energy bill. I showed it to her. She stated that Just Energy could lock my current CCF rate at 0.24cents, because that was the rate on my current bill with DTE at that time. I said OK, but it...

Just Energy / Just Energy carrying out a contract that was terminated

odara on Jul 30, 2013
In 2006 when I first moved into my new home, Universal Energy rep came knocking on my door and mislead me into signing a contract with them for natural gas. Being a first time home owner, I didn't know any better and I thought that this was something I needed to agree to for my ga...

Just Energy / Non Existent Customer Service

Melinda Steil on Jun 27, 2013
This Company is nothing but a scam and should be shut down. My bill has gone up approximately per month and is higher now than my daughter's. She has a bigger house, more occupants etc.. If you are a day late paying your bill they hrass you at home even if you call them back to make...

Just Energy / Scammed in to &Contract&

MommymeDee on Jun 7, 2013
A little over a year ago, two individuals visited our Leduc home informing us that they were from Just Energy and that their provider was newly approved to provide energy services in our area. They asked if they could speak to me regarding how we could save by amalgamating our natural ga...

Just Energy / Billing Errors

jackintx on Jun 3, 2013
I signed up for Just Energy in September, 2012, with the expectation that my electric utility bills could be lowered based on their rates. Living on a fixed income, every cent is critical to me. I set up my account so my monthly bill would automatically be charged to my bank account each...

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