Menu
Write a review
File a complaint
Jonathan Louis International

Jonathan Louis International review: Durability 42

F
Author of the review
2:38 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We had a house fire and lost all of our furniture. I had stanton furniture that was about 7 years old and looked practically new. I loved it. After our fire i went to the same furniture store to purchase new furniture. Unfortunately, stanton went out of business. I was steered towards a jonathan louis sectional, it looked really nice and i ended up ordering one.

After approximately 6 weeks we received our couch. I loved it. But within two months the cushions began to break down. The couch started to look like it was years old. I complained and received new cushions to place in my covers. It has now been 4 months, and its happening again.

I am very disappointed, this is the one thing i disliked about a lot of couches. I found a couch i liked at macy's called "jive". I made a point to read up on the couch and the reviews were bad.Complaints were cushions breaking down almost immediately.

I was told that jonathan louis was excellent furniture. I'm hoping i just got "a lemon" and this can be resolved with them.

Good luck on your furniture search.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

42 comments
Add a comment
S
S
sdtjb
US
Send a message
Sep 04, 2019 3:17 pm EDT

Has anyone purchased the Aryanna Sectional sold at Macy's? I just called and they confirmed that the vendor is Jonathan Lewis and that JL was a great brand but these reviews are deterring me from spending $2000+ on a couch that will give out in 1 year.

C
C
Carolyn DeFilippo
Trumbull, US
Send a message
Dec 27, 2022 5:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bought a Jonathon Lewis sectional sofa from Jordan’s furniture! It’s garbage. The cushion covers are too big for the cushions. It looks terrible. They said they’re the right cushions. Jordan’s sent a cushion fluffier out, but it was a waste of time. They wanted to charge me a restocking fee to take it back, so i agreed to a small amount of $ taken off because i had no choice. None of the seams match up. For the 3k I paid, it’s a POS. Never shop Jordan’s again, or Jonathon Lewis!

View 0 more photos
Jonathan Louis International Category
Jonathan Louis International is ranked 61 among 213 companies in the Hair and Beauty Salons category