Jollychic — return policy and incorrect sizing
This company should be reported to the FTC. Advertising and doing business online in the US, then expecting customers to assume huge overseas shipping charges for returns is unreasonable.(Get a warehouse stateside!)
Wished I'd ordered through Amazon because at least the return process may have been easier.
For more horrors and humiliating evidence of their awful policies, enjoy the following chat, and my subsequent e-mail:
You are now chatting with Rita
Rita: This is( Rita) from Jollychic.com, what can I do for you?
Visitor: Hello Rita, I have just received my order and sadly not a single thing fits.
Visitor: How do I get refund and return these? Thank you
Rita: may i have return item no, plz
Rita: Sorry for the problem.You need pay for the return shipping fees, is that ok?
You can use the postmail to return the parcel to below shipping address:
Consignee: Jollychic Customer Service Dept
Address in China: 3F NO.1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P.R.China(310000).
Pls declare the value of the package lower than US$20 when you return the parcel to China.By the way, plz do not forget to keep ur order no in ur return parcel.
We will appreciated if u can keep it, and give u 10 bonus to ur jollychic account as compensation.once u placed a new order, by used it, u can enjoy 10 usd discount for item price.
Once we get ur return parcel, after checked, we will do refund for item price to ur card and send u an email then.
Visitor: Are you saying I have to return these to CHINA???
Visitor: This is not an appropriate policy for US customers.
Rita: may i have return item no, plz
Visitor: For the benefit of future US customers, I will mention this in my on-line review.
Visitor: Let me get the order number for you. please.
Visitor: yes that's it
Rita: may i have return reason in detail
Visitor: ALL items were TOO SMALL, despite ordering according to the sizing chart.
Rita: if the item does not match,
Rita: u can send us picture to [protected]@jollychic.com
Visitor: I do not understand.
Visitor: Why are you asking for a picture?
Rita: if u does not want to bear shipping fee
Rita: u can send us picture
Rita: after we checked, it the size guide big difference
Rita: we will reply u email about shipping fee
Visitor: I tried all of the clothing on my body and all of the shirts and the dress are all too tight!
Visitor: Are you saying that I have to send pictures with me in the clothing that does not fit me????
Rita: iif so does not need it
Rita: if u doublt size guide
Rita: u can meaaured clothing and took picture about detail measurement
Visitor: I do not want to damage the clothing or rip it when I take it on or off.
Visitor: US customers usually do not have to go through all of this just to retrun an order.
Visitor: If I take pictures how would I send them??
Rita: so sorry, we has our own policy
Rita: so just measured it
Rita: u do not need put on and off
Rita: just use rule is ok
Visitor: How and where do I send the pictures online?
Rita: we will reply u an email within 24 hours
Rita: just send email by attachment
Visitor: OK. I will take pictures of everything so that it is obvious how none of this fits.
Rita: we will reply u by email
Visitor: I appreciate your helping me and will do as you ask; however, this is a terrrible policy and you will lose many US customers because we are used to EASY returns, without being questioned.
Rita: so sorry for thay
Rita: u can direcly send back
Rita: if u bear the shipping fee
Visitor: I thought the clothes looked cute online, but unfortunately, will not recommend your company and will have to report this to one of the US consumer organizations.
Visitor: Thank you for helping. I look forward to my refund.
Rita: my pleasure