The complaint has been investigated and
resolved to the customer's satisfactionResolved Jim Laabs Music — Rude and deceitful
resolved to the customer's satisfaction
On their piano web site, they list many, high end, quality used grand pianos- such as Steinway, Bosendorfer, Bechstein- etc. and they have the Steven's Point address on the same site to make it look as if the pianos are located in WI. I called the night before to get a quote on the Bechstein- the salesman was very unfriendly and sounded "put off" that I called and asked. He said he would call back and never did. The next day- I drove all the way to the store (a 1.5 hour each hour)- only to find out that all of the listed pianos are supposedly located in their Minnesota store. He then suggests that I look at their pianos in stock- which were not what I had in mind- and I said I was not interested. He then proceeds to say, "Oh, so Schimmels and Mason and Hamlins aren't good enough for you, are they?". I then said, "Well- I was really interested in looking at the pianos on the web". He then says, "whatever", and walks away. He was the most RUDE, UNFRIENDLY salesman I have ever encountered and Jim Laabs purposefully makes the web site look as if the pianos are in their WI store when they are really in Minnesota. I think it's their way of getting customers in the door to look at the inventory they do carry- which- doesn't come close to what is listed on the web.
For that reason- I will never give my business to Jim Laabs Piano. I heard bad things through the years- and now with my personal experience- I know why.
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