Jeulia — ring/customer service
I purchased a black wedding ring set. Since they did not have 1/2 sizes I went with a 1/4 size BIGGER than my normal white gold wedding set I have. The rings came in two days since I paid expedited shipping.
They were gorgeous at first, however, they were not 1/4 size bigger. In fact, they were smaller than my actual ring size. I couldn't wear the set together, and could only wear the wedding band, and even that left a deep indention! Within 1 week the plating started coming off. No misuse on my end.
Now, I have been struggling for two weeks now to get them replaced. They have my other wedding set, and have yet to ship out the new ones. In fact, the new set I am replacing the ones I sent back is nearly $20 cheaper, and I still had to pay for shipping for the replacements!
I am utterly pissed off at this point with Jeulia. I keep getting the run around with their CS reps via e-mail. It's to the point where I want my money back because of their terrible customer service.
I called today and spoke with someone instead of their really bad email CS. I was told the rings shipped out on 08/03/16, and I was NEVER given tracking like I asked. I asked when it would arrive and was told 7-15 BUSINESS DAYS!!! I paid for EXPEDITED SHIPPING! Such a rip off. These Chinese brands and their scam ways ruin shopping online.
I will NEVER do business with them ever again.
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