Jeraco Truck Caps — Anti-customer attitude
Earlier this year I returned a Jeraco truck cap to my local dealer, Just For Trucks of Malta, New York located near Sara toga Springs.
The cap was returned because of a serious factory manufacturing defect. The dealer, Just For Trucks, gave me written assurance that the cap was being accepted for return to the factory for a "full refund." Instead, Just For Trucks gave me a credit less a 15% "restocking fee," a penalty of over $212 for my return defective and unusable merchandise. The "restocking fee" included not only 15% of the cost of the merchandise but 15% of the New York State Sales tax as well. It has been necessary to pursue legal action for full restitution.
Upon examining the Jeraco "Lifetime Limited Warranty" it specifies that: "This warranty applies only to material and labor and does not cover transportation cost or installation cost such as removing or reinstalling the truck cap." The Jeraco warranty further specifies that the: "Purchaser is responsible for: Paying all transportation charges for delivering the truck cap or component or accessory to and from the selling dealer or any Jeraco facility." Thus if there is a factory defect, the customer still pays a hefty charge which is not disclosed to the customer in advance.
Jeraco's warranty imposes unspecified transportation charges upon the customer for warranty repairs. The dealer is probably imposing the "restocking fee" to recoup some of the costs levied upon him by the Jeraco cap manufacturer.
Based on the shifting of unspecified transportation costs, to the customer for warranty repair, I cannot recommend truck caps or any other products from Jeraco Enterprises of Milton, PA. Based on the anti-customer attitude of just For Trucks, I cannot recommend them for consumers seeking to purchase truck accessories. I suggest buyers avoid both Jeraco products and Just for Trucks.
East Greenbush, NY 12061