CB Advertising and Digital Marketing Jenco Canada Complaints #2-21

Jenco Canada review: Product/services

Gursimran S of CA

Aug 05, 2026 10:11 pm UTC

Verified customer

Featured review

On July 31, 2026, my brother and I purchased $1,517.37 worth of landscaping lighting products from Jenco Canada’s Devon location under Invoice 466-844.

Before completing the purchase, the employee assisting us, Ankit, advised us that the products could be returned for a refund. My brother and I both heard this representation and relied on it when deciding to proceed with the purchase.

On August 4, 2026, we returned every item to the Devon location. All products were sealed, unused, uninstalled and returned in the same condition in which we received them. Jenco Canada accepted and retained all of the merchandise but refused to return our payment. Instead, we were told that the company has a strict no-refund policy and were offered store credit.

This alleged no-refund policy was not clearly communicated to us before payment. No employee told us that the sale was final, and no prominent signage was brought to our attention during the transaction. The invoice wording was only available as part of or after the purchase had already been completed.

When we returned, multiple employees became involved and contacted Ankit about what he had told us. He denied making the statement, despite both my brother and me directly hearing him say that the products could be returned.

We also attended Jenco Canada’s head office and made repeated attempts to speak with the owner or management. Our calls and requests for assistance were not properly addressed. We photographed the customer-facing areas and did not observe clear, prominent signage advising customers before purchase that all sales were final or that refunds were prohibited.

Jenco Canada currently has both the complete returned merchandise and our payment of $1,517.37. We have not used or accepted the store credit as a resolution.

We are requesting that Jenco Canada provide a full refund of $1,517.37 to the original payment method and confirm in writing that the store credit and transaction have been cancelled. We attempted to resolve this matter directly and professionally before filing this complaint.

Desired outcome: Refund for 1517.37

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Jenco Canada Contacts

Jenco Canada phone numbers

+1 (905) 794-1433

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Head Office

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Milton

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Peterborough

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Head Office

More phone numbers

Jenco Canada emails

sales@jencocanada.ca

81%
Confidence score: 81%

sales

Jenco Canada address

72 Devon Rd, Unit ? 7, Brampton, Ontario, L6T5B4, Canada

Jenco Canada social media
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Aug 10, 2026
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