The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Jagex Ltd. / Runescape.comBreach of contract/failure to perform

T

Paid for a game subscription in order to play their online game. Due to technical difficulties, I am unable to play the game. Contacted customer service to request a refund. Staff denied refund, claiming that funds were taken in the scope of the agreement.

Bottom line: they took money but are not offering the product/service that I paid for. They are fully and entirely unable to provide the product/service because of technical difficulties that they have no means to correct. It is entirely unfair for them to claim that I am able to fix the problem when my attempts to do so have failed, and the time period for which I have paid to play is expiring all the while.

This is a breach of contact by way of their failure to perform, because I am not able to play the game at all. To refuse refund is unconsionable and borders on fraud. Just another case of big busienss bullying customers over small amounts that aren't worth the costs of litigation to recollect.

Responses

  • Th
    thel May 26, 2011
    This comment was posted by
    a verified customer
    Verified customer

    [can a admin move my last post to gaiaonline complaint that asks who it is run by? it accidentaly got posted here when i logged in on this topic after my browser froze.] jagex i think just wants to steal money. I was a beta tester for runescape and i recently went to reclaim my account. contacted my "handler" from when i was a beta tester, gave her all my data that was on the account. only thing wrong was that i cant recall the password. gave them 3 as they asked i knew it was. she refused to give it back to me despite me sending the request on my old email which was the one i contacted her when i was a beta tester. realy? you wont give me my account when you KNOW it is me? that is just sad.

    0 Votes
  • Th
    thel May 26, 2011
    This comment was posted by
    a verified customer
    Verified customer

    they banned me for hacking when i was asleep. just cause i had a similar item to what was stolen. as to who its run by, according to a interview with the ceo a guy who doesnt care about the customer. he says and i qoute about his daily ruiten. "i get up, ban 50, 000 users for no reason. then sip a margarita while jacking off to japaness anime porn. then go to bed and do it all over again the next day." when asked about the enhancements that help the users fix the errorss gaia online has, he said "oh i know about them. i use them, and i ban anyone else with them. i ban users to keep the economy going." realy? thats a lame excuse, how about making the monthly items perminant to buy at a high price. that is more senseable than banning to keep economy. the users? he basicaly said in the interview i dont care about them. all i was is to take their money. as i told the BBB they are violating the law in muiltiple states and countries. the guy i suposidly hacked, was from another country. let me ask you this. how can you hack someone when 1) you have it stated "any trade not asking for something i reserve the right to belive it is a gift", 2) your asleep cause it is 12am, 3) your computer is off, 4) your internet is off, you dont know the password or user at all, 5) you dont know how to hack at all, 6) you dont know any user's name or password, and 7) your account is offline not logged in when the trade happens[not the accepting from your end only the other end]? it is impossible in my book cause supposidly my ip was on the account i allegedly hacked. i offered to return the items to the user if they gave me time to recover them due to me being hacked 6 days after the "Event" happend.

    -1 Votes

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