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I cannot believe McAfee Antivirus endorses this company and connects you with them for technical issues. They are of course in India, and your complaints are given to their "claims department", who will contact you in 7-8 business days to process your refund. I got on the phone and called my credit card company, reported the fraud, and closed the account before $179.00 was charged for nothing! The guy online did not fix my computer! Also calling iYogi back is difficult. Better copy down that 16 digit account ID before it flashes off your screen at the beginning of the service. You won't see it again, and of course, they can't locate your account.
The complaint has been investigated and resolved to the customer’s satisfaction.
I got the same reaction from PCSecurity Shield. After twice letting iYogi control my computer they had not resolved the PCSS issue (they had to escalate it to their Tech Experts) and after the first session ended I could not get on the Internet and had to restore my computer to an earlier date. Stuped me, I let them take over my computer the next day for another 3 hour session and at the end they still hadn't fixed the PCSS problem, and when I rebooted my PC I could not run any MS Office programs (Word, etc), nor I could I uninstall/reinstall the programs, and I could not use the restore function to go back a day or two. I finally deleted and reinstalled the hard drive operating system using my mirror image and my working files from an external hard drive. It appears PCSS and iYogi are partners and feed off each other. I installed AVG free, which I had used before, and it works just fine. If you are a home or small office user even with a wireless network, and you are running Vista or even better W7 google reviews of free virus software (I have been pleased with both AVG and Avest) and pick one. IE8 and any of the good free virus protection softwares combined take care of viruses, spyware, and all other problems.
Vern Rose
Franklin, TN