Italo Trenovenice - rome 1st october 2019 @ 13:00

We currently have no aircon in car 7.
I have requested that this be fixed 3 times.
I keep getting told that they will try give it 5 minutes.
We are 50 people in a car 1 and 1/2 hours into the 4 hour journey.
Instead they are busy serving people in first class.
The least they could do is offer us a cold drink for free if they can not fix it.
People will start getting sick in here soon. And as soon as one person vomits it's going to get ugly.
Not happy as we are 2 adult 2 children and 2 seniors. Very poor customer service.

Oct 01, 2019

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