Italist — order [protected] from italist
I placed the mentioned above order on 01/12/20. I requested return, because the material description was incorrect.
I ordered Prada pants, the price was $491.78; VAT - USD 0.00, Customs Duties - USD 0.00, Sale Tax - $43.64 and shipping - $0.00. So the total is $535.42.
When I tried to request return the total refund is $303. They deducted VAT $191.96 and shipping $40. I agree to pay shipping cost, but VAT $191.96 I do not want to pay. VAT must show when placing the order, but it does not.
This company id doing the business is not right way. Customer must to know how mush is VAT before placing the order.
EIN Company [protected].
Updated by Liliya Yevlentyeva · Jan 16, 2020
Hi Claudia, in my case VAT and duties were 0.00 there was the price and sale tax only. That means there is no VAT. Is it correct?
I used to buy before from Mathesfashion (few years ago when VAT was not included into the price) and I could see VAT, so I knew how mush I will not get back.
I would suggest to show VAT before check out to avoid confuses or change return request (it has to show the exact amount for refund). I am bookkeeper and for me check out and return request do not look professional.
Thank you, Liliya
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