Istanbul International Airport (IST)

To whom it may concern,

My name is Salwa Jaffal. On Friday, August 9, 2019, I arrived to Istanbul International Airport with my twin girls. When we were going through security at international transfers, a man and his two kids had pushed past us to the front of the line, but I had just ignored them. But what had frustrated me the most was that the security guard who was working at that time was talking to the other people as if they were friends, ignoring me and my kids, and left me on the other side of the metal detector without my bags, carry-ons, shoes, and phones. I tried to ask the guard about my stuff in a loud voice so he could hear me, he began to laugh at me, telling me to come back to the other side to get my belongings myself. When I tried to talk to him, he was teasing me saying that I was a bad Muslim, and the other people who had pushed past us before were saying they were better because they are Christian. So I went up to the information desk, telling them what had happened, they didn't care about what I was saying until I had stated that I was an American citizen, then they gave me more attention because I had threatened to sue the airport. I have a picture of the complaint I wrote at the desk that includes all of my information, so please contact me through email, because I felt, as a Muslim woman, humiliated, in a Muslim country, feeling as if women with the hijab are not valued. For my next trip, I will be using airlines that respect women better than you have, and will be giving you bad reviews.

Thank you for your understanding and I hope to hear back from you,

Salwa Jaffal
[protected]@hotmail.com

The trolley service is designed as a rip off ! Luggage trolleys are available for deposit but that is not true. It is not possible to return the trolleys at the gates and even after taking them back the whole way the machines do not return the deposit ! It is not possible to contact the company or any staff member. Even friendly airport staff tried to help but were unable to solve the problem.
The truth is that trolleys are not available for deposit but only for a fee. The trolley service of the Istanbul Airport is the worst I have ever seen on earth. Turkey has build the biggest and most modern airport but betrays the passengers with the luggage trolleys by an amount of 1 € each.

From:
Siddharth Ratilal Shah
5, Divya Flats, Above Rajasthan Tourism office
Near Mithakhali Under Bridge,
Navrangpura, Ahmedabad-380009

To,

Dear Sir,

Sub: Bad experience from “share a Shuttle” service provider at
Istanbul Domestic Airport.

Booking Details: Reference Number: [protected]

Service Date: 02 August 2015

Arrival Flight : TK 2009

I have booked my “share a Shuttle” from Istanbul Airport to Hotel Basileus for 2 persons. I reached to Airport at 9:25 pm where the “share a Shuttle” representative asked me to wait for other passenger to come.

After some time no passengers have turned up and the representative left me in waiting area and he went to Istanbul International Airport. He arrived after around 50 minutes asked me to wait for more time to for passengers. Since I have waited for more than 75 minutes, I lost my patience & took taxi to reach to hotel.

I feel very bad for not providing me the contracted services.

I now want to put complain to higher Authorities and wanted to know that what are the action they are initiating against the service provider.

Thanking you
Yours Faithfully,

(Siddharth Shah)

Istanbul Airport Service can provide all your travel needs
We offer transportation to both of Istanbul’s Airports – Ataturk International & Sabiha Gokcen
Let us book your hotel reservation…Let us worry about your transfers to and from the airport…Let us get you to that meeting on time…Let us organise your tour of the city.

Arrive in Istanbul, safe in the knowledge that you will get to where you want to go.
istanbulairporttransfer.com Is an established Anglo/Turkish company, situated in the heart of the old city.
We serve all the major Airports, Ports, Buses and Train Stations in Istanbul.