The complaint has been investigated and
resolved to the customer's satisfactionResolved Ista North America — heat/water bill fraud
resolved to the customer's satisfaction
I lived at an aimco property for a total of 6 years. After two years I moved intoi a one bedroom after leaving my ex, here it was just my daughter and I. To begin with the heat unit was a fire hazard per the building inspector and was not in working order(ista had been out twice, said nothing was wrong) The so called meter had no history of inspection and to boot the record keeping inaccurate. How do I know this? Well, I lived at timber ridge where the Quad murders took place. Anyone can look at old papers and see at that time there were 7 ppl at least coming in and out of that particular apartment that lived there, ista did not keep track of how many ppl lived in each apartment so the dividing of costs was not accurate for pro-rating. Second of all, I recieved a copy of the master bill of which the tenents were charged for that month, my apartment building was not listed as far as the heat bill goes and secondly they calculated the common area cost into the charges and alsothe master bill had 2 months on it as opposed to the one month I was supposodly charged for. For a single woman and a child liviong in an apartment not even 600 square feet the charges should not have exceeded 200 dollars . well here is just some of the charges while I lived there( does not include electric costs from duke energy) first bill to start major problems 10/19/06-11/20/06-service fee-3.01heaT SERVICE FEE-1.75 MONITERED HEAT SERVICE100 CCF-117.03BASE ENERGY SERVICE-9.08 HOT WATER HEAT SERVICE-12.86 TRASH SERVICE-6.25 AND WATER SERVICE 8.63 TOTAL-158.62NOW HERES WHAT HAPPENED IN THE SPRING3/20/07-4/20/07 SERV FEE-3.01 HEAT SEV FEE-1.75 MONITERED HEAT SERV-72 CCF-84.25BASE ENERGY SERV-14.68TRASH SERV-6.25 AND WATER SERV 8.46 TOTALLY UNACCEPTABLE YES, BUT IT GETS WORSE BEFORE I MOVED OUT THIS IS WHEN I REALLY WENT THROUGH THE ROOF 2/20/08-3/20/08 BASE ENERGY 71.78 GAS 2/20/08-3/20/08-135CCF-182.38 GAS ADMINISTRATION CHARGE-1.77TRASH-6.25 WATER-8.14 AND SERVICE FEE 3.01. i HAVE ALL BILLS FROM THE TWO YEARS OF LIVING THERE, i REQUESTED THEM FROM ISTA, ISTA NOTIFIED AIMCO AND A DAY LATER I WAS GIVEN NOTICE TO LEAVE THE PREMISES AT THE END OF MY LEASE. i WAS HARRASSED BY THE LANDLORD, ISTA WOULD NOT CLARIFY WHY THESE BILLS WERE SO HIGH NOR THE INCONSISTONCIES i HAVE FILED WITH THE BBB, CONSUMER COUNCIL HAVE NOTIFIED LAWYERS, THE EPA GOV STRICKLAND, THE CITY COUNCIL, WEIGHTS AND MEASURES THE I-TEAM AND JUST ABOUT EVERYONE ELSE YOU CAN THINK OF. UNFORTUNATLY THERE IS NO GOVERNMENT LEGISLATION OVER WHAT THEY CAN CHARGE EVEN THOUGH THERE IS NO PROOF OF CONSUMPTION. THERE IS NO POSSIBLE WAY WE COULD HAVE USED AS MUCH HEAT OR WATER AS STATED.I AM A WORKING MOTHER WHO IS ALSO IN COLLEGE, my apartment was constantly freezing and to boot my daughters room was deemed a fire hazard and the air unfit to breathe per building codes via building inspector.Ista will take no responsibility even though thier techs per thier website state to be knowledgable and they as well claim to be "World Leaders" in the industry. I say world leaders of scamming me out of my money and making my life a living hell in the privacy of my own home at the time. They made my life and my credit a living hell. I had to drop all payments on everything else to pay these inflated apparent fraudulant bills all the while being harrassed by the landlord who lived directly next door.These people should either be put out of business or regulated, what they are doing is wrong and someone should put a stop to it.