Monarch Utilities reviews and complaints

To "Blue Mound Resident" (single mom with one daughter). Your complaint sounds like mine word for word, I lived in B.M. for 12 years. The only difference with me now is that my daughter is grown and moved out and I'm STILL paying the same. I have neighbors as you that pay the same as me with 4 or 5 people in the house. It's disgusting.

We finally got the "late payment" problem worked out (see previous post) but not until we involved the Fraud Dept of our bank. Then, miraculously, Monarch found the payment. It took another week for them to apply the credit and two weeks to refund the $5 late fee and to clear our record. I asked for (twice), but never rec'd, a written apology (I'm not surprised). Then, I read that they won some award for great customer service from the city of Irving! Really?

yes we are over charged for our water . with a bill for 65 dollars just for water is not right. Big city water is not that much. If it was for trash and sewer it would be understanable. why are we paying for work they are doing in other states. Time to dig my own well

Im a single mom with one daughter. We hardly have cloths to wash, nevertheless our waterbill is the same of my neigbors that have 4 teenagers and 2 adults. I dont comprehend why its so difficult to lower the rate of water. My mother lives across town she pays $58 for garbage and water! I pay $160 even if I dont stay at my house.
Its obviouse that the integrety of Monarch Utilities is non-exsitant.

I am in agreement with this.. there ripping people off Ive been spending alot of money on that nasty water that smells and taste funny.. and they will turn you off if your late or even short a couple of dollars.. we need a new water company in our area!

We have a business in Roanoke on the Monarch water system and they have done the same thing to us. We have gone 'round and 'round with them about not reading the meter, charging the base amount, and then sending an outrageous bill. The lastest thing is that we just got a Notification of Service Termination because they "did not receive payment for a bill due 1/22/11". The check was sent on 1/11/11 and cleared our bank on 1/14/11. We are having to jump through hoops to prove that we paid the bill! They screwed up and we are bearing the brunt of their mistake. Too bad we don't have another choice in water systems.

We are a family of three and they got us for $200, 30, 000 gallons of water in one month and we dont have any leaks either. I cant think of anything but to contact state rep and BBB. Do you know of anything else?

The definition of extortion is to take funds by force. In my opinion, this is what this company is guilty of. Yes, highway robbery is a good term. But I'm uncertain this is actually a law. I've contacted several different attorney's. Most will not get involved, the one's who will charge way too much money for my wallet. Which I don't understand because this would become a class action suit quickly. I also contacted legal aid, who also would not get involved. Still trying to find a attorney on a contingency basis. I've done some research on the tariff junk. There are several states and water companies who employ this tariff. A tariff is a tax, plain and simple, we are being taxed an excessive amount to have water and/or waste water provided to our homes. In Texas, the Public Utilities Commission has approved this tariff to be collected by private/non profit corporations. Thus far, I have not been able to determine if Southwest/Monarch Water is certified as non profit. However, Southwest water has a on-going suit against them for securities fraud. Which means, they have shareholders and this is not allowed by a non profit company. I firmly believe, our complaints should be directed to the Texas Utilities Commission rather than the water company itself. Actually the water company is legally charging their prices, it's the TUC that's allowing them to do so.

I got a bill for $468 for water used from June 15th to the 21st. I did not use any water on those days because I was in the hospital. I tried to reason with Monarch but they were not interested in helping

I'm 67 years old evey month I call to read the meter, in person the meter reader manually read the meter on June The 7 the they supposedly, they read it on the June the 10 the of June 2 days later. They monarch claimed I used 4000 gallons. in two days. I left town . came back July 2 only to find my water turned off. I called monarch, , they claimed they would call me back, I'm still waiting, I had a child with me, Called the police. They never called. Turned them in to the water commission., I have faxed two bills with the reading of meter. I believe, Monarch was not happy because I turned them in to the water commission. Next I will have to call Chanel on my side.

This water company is the worst... I lived in a house with a hair salon in the back yard that ran 5 days a week on top of having 4 adults living in the house and my water bill was never over $60. Now I live with my wife and 1 adult child if a smaller house and my lowest bill here has been $95. When looking at the bill we get charged for usage and a base which makes no since at all. The other 3 water companies I have used in the past all had a base of anywhere from $18-$24 but once your bill got over that the base went away. This should be illegal but we have no choice for water except this freaking company. I can't wait to move

I live in Joshua Tx in a small house. Over the past 13 months, my average water use has been around 6 thousand gallons. Since they put in these new meters, my water bill this month showed I used 17, 000 gallons of water which is OUTRAGEOUS, and I have NO WATER LEAK. I called and complained that there was NO WAY i used that much water, and complained that my bill was almost 200.00 for that amount of water, which I know my family did not use. All they did was give me tips on how to conserve water. So now, I am stuck paying for 17, 000 gallons of water which I know I DID NOT USE. My mother told me that when I was growing up at home, their water bill was NEVER FOR THAT MUCH WATER, and my parents had a huge house, and a sprinkler system that ran 3 times per week. I asked the representative to explain to me how my usage could go from around 6 thousand gallons a month to 17, 000 gallons. I told her that the meter had to be misread. Got nothing but an argument and a lecture on how to conserve water. So now, We are not taking showers, we are eating off paper plates so we do not have to run the dishwasher, and are going to see if our next months bill goes down or not. In the meantime, I'm stuck paying this outrageous bill when I know I did not use that much water. Where do we all go from here? Someone needs to stop this outrageous robbery that is going on from this company. M. Garrison

I also live in Blue Mound. My water bill ranges from $156.00 to $167.00. They DO NOT go out and check the meter at all. It just seem like they just raise my bill by $10.00 or so one month then the next month the lower it just to make you think that they are checking the meter. For one, we are at work all day and by the time we get home afterwork we are there maybe and hour and gone about 2 to 3 hours and on the weekends hardly at home. As of today, I have been without water for 3 days now. They came and took my meter, when my husband got home he realized there was no water and went to see if something was wrong with the meter and notices it was gone. He called me to let me know and called the water company the office was already closed so I talke to a gentlemen in customer serives (after hours) and informed me that the meter was taken off because the house was vacant. Hello...the house is not vacant otherwise I wouldn't be calling. He also, informed me that our water had been cutoff since the 2nd of December. Which was also not true. Believe me, if the water had been disconnected I would have called them right away and that goes to show you if they really go out and check the meter they would have noticed that the meter was still running. I was really furious and upset with them. Which I let them know. Didn't use any bad language which I was really biting my tongue. I was on the phone with them for about and hour and was late to work not including them 20 minutes it takes them to answer the call. I was told that I had to set up another account again in order to get the meter put back on. While I was doing that, the lady is asking all these questions for a new account and then (goes to show you how smart their employess are) she asks me what the address is where the meter it going. I told her, your kidding me right. She said, No. Lady, what address had I been calling you to tell you we had not water, Duh! They informed me that it would take 24 hours for the meter to be put back on and water running. Come on people, Blue Mound is not that big. I was raised in Blue Mound and when I got married I wanted to move back there. Now, I just want to move out only because of this Water Company. Monarch Utilities Co...SUCK...
srodriguez

I live in Granbury TX. Came home yesterday to a lock on my meter! Called to see what their reason was and it was for nonpayment. Uh, my $90.00 payment cleared my bank out on the 22nd of December. I also had a confirmation number for my payment. I was told to call back during business hours and that they could do nothing because it was "not an emergency". I called 3 different #s and got the same answer with all of them. They claim to not see my payment at all in their system. Called back this morning at 8am. They now, all of a sudden, can see my payment but say that the payment should have been for $95.00, not $90.00. REALLY? Even if that was true, which it is not, why would someone shut off my water over $5.00? It could have been added to my next bill! I pay online and I pay what I owe. Why would I have not paid the $5.00 extra? Now they have tacked on a $5 LATE FEE for my "$5 balance" and are charging me $25 to remove the lock and turn the water back on! I AM FURIOUS! I contacted Austin ( Texas Commission on Environmental Quality) and filed a complaint with them and they are trying to help me by contacting Monarch/Southwest Waters to resolve my issue. That # is [protected] if anyone else would like to file a complaint. I spoke to Carmella.
Yearly, Monarch/Southwest Water never reads their meters and then we end up with astronomical bills and they often just let us run completely out of water. Now they want to shut my water off over $ 5.oo?!

I am a transplant from the beautiful state of WASHINGTON, (the HIGHEST taxed state). What I saw right off the bat (here) was that when TEXAS stops voting RED/TEA you will end much of the crooked established GOOD OL BOY run monopolitic business's. In Washington State my water bill was NEVER over $50.00 a month, I used allot of water as I had a small fruit hobby farm and 2 acres of lawn which I kept green YEAR ROUND, and that was BEFORE I signed up for the FEDERALLY MANDATED Disabled Veteran's discount. (This mandate is for ALL DISABLED) My water was then lowered dramatically to $.07 cents PER UNIT. Texas always has a BIG TALK and NO WALK approach to everything from illegals, to lower income residents. WE as the TAX-PAYER must band togethor and VOTE RIGHT. Thats where the beginning of the beginning begins. Texans, as with ANY peoples of ANY state, will continue to be preyed upon by the "POWERS" If we want change WE HAVE TO SHOVE IT DOWN THIER THROATS----------------TOGETHOR or sit back and allow Big Business to milk us like so many cattle.
Osborn
100% Disabled American Vietnam Veteran