The complaint has been investigated and
resolved to the customer's satisfactionResolved Iron Mountain — Administrative and destruction fees
resolved to the customer's satisfaction
Iron Mountain is now charging all customers an administrative fee of $25.12 per month for "maintenance and administrative" services. Why? What additional services are you giving to the customer that warrants this additional monthly charge. The system is entirely computerized and has been for the year and 1/2 that I have been using them. Since the customer does all the ordering, etc. online, which means more work for the customer and less work for Iron Mountain, why are we stuck paying an additional fee and getting nothing in return? I have also requested files in the warehouse to be destroyed. The files are already in my possesion and they are going to charge me a "retrevial" fee. I already paid the retrieval fee back when I retrieved them, how can they charge me again?! This company has such a monopoly over people who need to store files offsite and once they get a hold of your inventory you have no choice but to pay their outrageous fees or spend thousands of dollars to get your own files back from them. You're better off renting your own storage space or finding a Mom & Pop storage facility that hasn't been bought out by the giants like Iron Mountain. I will be getting my files out of there as soon as possible and recommend that you find someplace else to store your records.