Charged Card after Cancellation
I have been a customer of Iron Mountain for some time. I've used their Connected data protection service to do backups of my critical data. 1. Three days ago, I lost my main data drive – total failure, all data lost. I replaced it with an external drive and tried to use Connected to restore some of the settings and date. Connected kept crashing – probably...
Read full complaint and 1 commentBEWARE EXHORBITANT FEES
Beware the exhorbitant fees charged for retrieval, permanent withdrawal, etc. when you want to terminate your contract with them. Also, if you miss the limited window of opportunity, your contract will be automatically extended. Not worth the hassle. Store your files locally.
Read full complaint and 2 commentsAdministrative and destruction fees
Iron Mountain is now charging all customers an administrative fee of $25.12 per month for "maintenance and administrative" services. Why? What additional services are you giving to the customer that warrants this additional monthly charge. The system is entirely computerized and has been for the year and 1/2 that I have been using them. Since the customer...
Read full complaint and 3 comments
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I filed a request to permanently send back files to our office and destruct the remaining files onsite in early May 2022
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