Menu
Login
Replied
Incident Date: 09/08/2024
I am writing to formally lodge a complaint against IQ Option concerning serious issues with my account. Since Friday, I have been unable to withdraw funds from my account, and I am also unable to participate in any trades via the software. My account appears to have been frozen without any proper explanation from the company.
Despite my efforts to resolve this by contacting their support team via email, I have not received any response, and it has been over 24 hours. According to IQ Option's policy, profits made through the platform should be withdrawable using various payment methods listed by the company. However, my payment method is currently blocked, and I am unable to access my funds.
I am seeking urgent clarity on this situation and guidance on how to escalate this issue further. I am currently located in the United Arab Emirates. Can anyone advise if it is possible to file a complaint with the UAE Cyber Crime department in this scenario?
Your assistance in addressing this matter would be greatly appreciated.
Thank you.
Claimed loss: As a result of these issues, I am facing a financial loss due to the inability to withdraw my funds and continue trading. The total amount at stake is 7822.78$
Desired outcome: I request the immediate unfreezing of my account and restoration of my ability to withdraw my funds.
Confidential Information Hidden: This section contains confidential information visible to verified IQ Option representatives only. If you are affiliated with IQ Option, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
