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Ipsos i-Say Customer Service Phone, Email, Contacts

Ipsos i-Say
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1.1 29 Complaints
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Ipsos i-Say Complaints 29

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10:07 am EST
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Ipsos i-Say Will not give me my points

I had an account with them and I had 9,970 points that I was saving up to use to help me Christmas shop for my three kids. They closed my account and told me my profile was no longer needed. I asked about my points since its almost $100. No one has answered my messages for almost a week now. I spoke to someone on their Facebook page who said I am entitled to those points. Horrible company

Claimed loss: $100

Desired outcome: $100

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3:36 pm EDT

Ipsos i-Say Poor Response Time, If At All

This used to be a dependable site where I earned points for several gift cards routinely. I tried to cash in some of my points for gift cards mid July. They took my points, but didn't receive my email with gift card information. Contacted them through the website a MONTH ago, tried to message them from their Facebook page, commented on their posts, no response. If their customer service is now this bad, I am done. Plenty of other sites that will treat their members better.

Desired outcome: I want my gift cards that I earned! I want their team to respond to our issues like it says on their site, within 48 hours!

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11:28 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Ipsos i-Say Santander awarded me $15 gift card to be provided by Ipsos.

I got an emsil that processed a $15 Amazon gift card. I was told I would get an email to confirm the Amazon gift card within 5 days. That was on July 7th,2023.

My email address is [protected]@gmail.com

I have the screenshot of the transaction.

I have not gotten the email for the Amazon gift card. If you can’t send it, please reissue the $15 email and I will confirm the information for receipt to my bank account.

I will contact Santander if that is required.

Please advise.

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Update by Michele Dennis
Aug 15, 2023 12:20 pm EDT

Need to get my $15 Amazon gift card.

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Is Ipsos i-Say Legit?

Ipsos i-Say earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Ipsos i-Say to be a trustworthy company. Although there's a 3% resolution rate for customer complaints, which deserves attention, Ipsos i-Say is known for their high standards and safety. If you're thinking about dealing with Ipsos i-Say, it's wise to check how they handle complaints.

We found clear and detailed contact information for Ipsos i-Say. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Ipsos i-Say's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Ipsosisay.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for Ipsos i-Say have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Ipsos i-Say and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Ipsos i-Say has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 3% of 29 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Ipsos i-Say protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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3:47 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Ipsos i-Say you should at list which i am earn points you should pay.

Very bad support system, i am earn 945 Point now

support said that you are brick rule, and we are not able to see account or point, these are not Fare and people are not support you and your system.

and i am 100 % use legal way and you not giving proper answer.

all people please careful these applications are not paying proper way to you and do not time waste.

you should give at list earning point you should give to me.

i am already contact to support , he was not able to my point.

all people please show and do not use.

945 point = 150 AED loss (which i am earn 100% legal way and should pay to me.

Thank you (If you are solving these)

Desired outcome: Ipsos Application

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10:48 am EST

Ipsos i-Say Did Not Receive 2 Amazon Gift Cards

I have been trying to get 2 Amazon Gift Cards for several days when the gift cards are suppose instant. I tried to get the first on 1-26-23 for $5. The second was on 2-3-23 for $10. I have wrote and wrote and sent and sent messages to I-Say asking for my 2 Amazon Gift Cards and they send NOTHING. No response, NOTHING. Maybe this will get their attention.

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8:49 am EDT

Ipsos i-Say Cannot log into my account

I have been taking surveys with ipsos for awhile now but last week I was having problems with the surveys, it kept saying authentication failed or password not found so I sent an email & Darin responded & said please allow a few days for us to investigate the issue you reported & please send us a screenshot of the error page so that we're able to further look into it. Well after I received the email I tried to log into my account to take a screenshot of the error message & i couldn't sign into my account. Tried to reset my password & it said their's no account with that email address so I sent another email about that & they said sometimes accounts get deleted when there's inactivity on it but I told them my account was active. I took surveys everyday. I had $24.45 on my account but now they say I don't have an account.

Desired outcome: Recover my account were I can get my $24.45 that is owed to me.

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8:37 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Ipsos i-Say Surveys

I have done many surveys and recently 2 times now after spending more than an harder on each one, I don't get my reward points, how frustrating and a waste of my time for nothing . [protected]@gmail.com

Desired outcome: I want my point I earned

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5:53 pm EST

Ipsos i-Say Deactivation of account

So I was doing Isay surveys then my life went to hell in a hand basket so 3 months went by without me doing surveys so they suspended my account 45 days later they deactivated my account, tried to sign in & reset my password could not requested password reset link no response, I only just now found the email informing me if suspension then deactivation of my account. I find this behavior a little high handed and dictatorial, I thought the idea behind the paid surveys is flexibility you answer surveys when and as you want to earn a little extra cash.

Desired outcome: Would like my account reactivated so I can start doing surveys again

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Robyn Robbins
, US
Feb 14, 2022 11:51 pm EST

i never got my virtual visa i ordered feb 2 2022 they never sent it ,and when i put in to resend it they never did

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1:27 am EDT

Ipsos i-Say Product/service I am filing a complaint

-The leaders are rude
- Big lack of communication with the leaders and the employees
• just cause someone works for 15 years and they keep putting that in your face.. does not mean they know something about being a Team leader. Kaie is not one of them.
• Was being disrespected by him.
• mocking the employee's intelligence to boot while he was bragging and cutting them off about his "15 years of experience". Thinking he is better than anyone for it. His words.
-Im an employee and I had to deal with him not being a team leader and to have lack of communication. He does not care for his employees and I think he cannot handle the job properly. The pressure. Sometimes projects are sent late and the employees get the blame of being late by THIER mistakes. I do not appreciate this type of behaviour from a Team Leader! Im shocked!

Desired outcome: Project of day should be posted 5 minutes BEFORE shift starts. NOT 1 minute before shifts start. Have more respect towards their employees. We suppose to be working as a team. Be on the same page

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4:17 pm EST

Ipsos i-Say Do not understand why they do not help you anymore

Since oct/2-2020 I have been trying to make contact. No one will answer my emails. All my points are gone. I had to rejoin still no one will answer why I lost all my money/ why I had to rejoin are they ripping me off. What has happen here? I really do not known. I was on global opinion panels I never got my points from them. Use to some one always got back with you when you needed help. I just do not understand why

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Update by my3little1
Dec 03, 2020 5:15 pm EST

I been trying to contact them since Oct/2/2020. they stolen all my $ i had in my account. I sent them a email asking why i could not log in. I was sent a link to join up again. what the h## is going on. no one will contact me. emails, phone number nothing works. I guess i need to see if Better Business Bureau could not help no where. BE WARE in a blink you are doing surveys just for them to steal it all. I sure did not think they stolen my $$ than want me to rejoin so i could waste my time doing surveys for nothing

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8:52 pm EDT

Ipsos i-Say sign in

ok, my original account was unsubscribed, so i tried to make another but was rejected again. signed up with a new email and got a confirmation link today but now cannot sign in. even tho my password is correct each time, i tried resetting it but get a message saying my email is not valid! clicked the confirmation link again but see a new message telling my i'm already member! how does that work BOTH WAYS?! was told i lost my account because i failed to complete enough surveys and cash out points from awhile back-idk how long now, and it seems i cannot start over. still no response. wtf?! there is not even an appropriate category to choose for this issue! of course i don't expect to get any answer, and may be told that i'm permanently banned from the site!

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4:53 am EDT

Ipsos i-Say reset password login - reset link

I have contacted i-say on many occasions as i need to rest my password as am unable to claim my rewards, am trying the send password link to be send to my email but i never receive it. There service is unacceptable i have points that i have spent time to earn and cant redeem them as i get no reply from them. I will not be doing any further surveys until this resolved and i receive a response, the company is not providing a service is is scamming people.

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10:27 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Toronto Dominion Bank sent a survery operated by IPSOS. I selected my options and clicked for the first few pages, then it go stuck. I clicked my options but it didn't work. I wasn't able to get rid off it, took quite a few minutes to fix the problem. They gave me just frustration with their bad technologies and retard employees. I wonder how TD bank can hire such an online survey company like IPSOS full of retards!!!

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12:32 am EDT

Ipsos i-Say web site won't sign me in and contact page will not send massage

The web page doesn't respond to sign in or to contact page doesn't send my message to find out why I can't log in i-say doesn't work at all and they keep sending me emails for not taking surveys and I can't get my money for the time I did get in and took surveys there own me for my time must be a scam I call the phone # file no answer there used a lot of my time and I can't get it back

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6:01 am EDT

Ipsos i-Say ipsos survey vouchers not awarded

Hello, I recieved an IPSOS booklet to comlete and downloaded an app to record spending habits for 4 weeks. I was supposed to recieved amazon vouchers which did do arrive. I contact IPSOS about this they said i was not on the eligability list although i ahave the customer number on the app which i provided and they sent me the form to complete which i returned to the self addressed envelop

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4:00 pm EDT

Ipsos i-Say lack of service in repairing damaged mag wheel

I have had it with the so called "service" department at lindsay saker kempton park. I took my vehicle in for its first service on the 13th of june 2018.

Somebody then managed to scratch one of my mags on my vehicle by driving it into a curb during this "service" process. I then promptly notified the service representative of the damage and he then came out, took some photos and ran back inside. About 5 to 10 minutes later he returned and told me they will be replacing the mag. I was then very impressed that they are going to make a plan to replace my mag.

I did however not get any paperwork or anything stating that they'll replace it. He said that all will be sorted, so I took his word for it. I then proceeded to give them two weeks to source the mag.

Low and behold, after two weeks. They can't source the mag and they have resorted to repairing the wheel. Already disappointed with the service i'm getting I agreed to go to them the following week so that a mag repair guy can have a look at it. I arrived to find out that the guy was running late... I then requested that the service representative phone me when "the guy" is there so that I can bring the vehicle back. I got no phone call.

They then told me that they sent another mag with someone as a tester to see his workmanship. Weeks go by and then I get told that the tester was a flop and I need to source a mag wheel specialist and get a quote myself. Got the quote sent it to the service rep. Get a call saying that someone will phone me when lindsay saker has paid for the repairs. Another week passes and then I get told that they'll pay me the money to get the mag fixed although I gave them a quote with banking details for the mag repairer and not my banking details. Furthermore I got told on a previous occasion that i'll get a spare when my wheel goes in for repairs to which the service representative acts completely confused.

I've also requested that the service representative correspond with me via email, but instead he keeps phoning me with excuses. I have got nothing in writing and promises gets made so easily over the phone.

I'm, for lack of a better word, "gatvol". It has been more than 3 months now already and 7000km later. Get your act together.

I'm expecting an email from the relevant parties with a solution.

Please understand that I do not want to be phoned and told stories again about how you will see to it that everything will be resolved and blah blah blah. Stop making excuses and do something about it...

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3:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ipsos i-Say $40 amazon gift card

I still haven't received my $40 gift card for AnalyzeMe survey in which I participated for a month.
After emailing you guys several times, I just get 1 email from Sarah saying that I didn't complete the final survey .
How can I complete a survey even without receiving it?! Please explain!
I really hope your company is not fraud and cheating people out there. There is no contact information as well anywhere on your website. No one even responds to the emails sent.I need my gift card ASAP!

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6:48 am EDT
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Ipsos i-Say did not receive items

The item or items that was sent to me from Ipsos i-say through ups I did not receive package, it was supposed to be delivered yesterday 07/10/2018 from 3pm to 7pm it was not delivered. I called ups 800 number and talked to customer service, they told me it would be on the road tomorrow later on got an email confirmation say my package was delivered at 9:37 pm, at the front door, but when I went to my front door I did not see anything I looked around the yard and saw nothing. How can we resolve this issue.

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3:41 pm EDT
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Ipsos i-Say Your website

I have tried more than once to sign up to your surveys and each time I try I am unable to enter my postal code beyond the first 3 symbols. I have been a member to other survey companies without having any issues but unfortunately I keep having issuestrying to join your survey company. I am able to put my postal code in on this complaint area but not when trying to register.

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9:11 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ipsos i-Say online survey

I am very upset with you because you refuse to reply to the numerous emails that I sent you. I asked you to help me log in so that I can redeem all my points. You did not do so. I am asked to write to you again. This is the email that I just sent from [protected]@gmail.com
Websitewww.ipsos.com
HeadquartersParis (France)
Size10000+ employees
Founded 1975
Type Company - Public (IPS)
Industry Consulting
Revenue $1 to $2 billion (USD) per year
Competitors Unknown

I expect you to be kind enough to assist me in tracking down this company. They have to pay me back what they owed me.

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Overview of Ipsos i-Say complaint handling

Ipsos i-Say reviews first appeared on Complaints Board on Nov 13, 2010. The latest review Will not give me my points was posted on Dec 5, 2023. The latest complaint NO response was resolved on Dec 30, 2014. Ipsos i-Say has an average consumer rating of 1 stars from 29 reviews. Ipsos i-Say has resolved 1 complaints.
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  1. Ipsos i-Say Contacts

  2. Ipsos i-Say phone numbers
    +33 141 989 000
    +33 141 989 000
    Click up if you have successfully reached Ipsos i-Say by calling +33 141 989 000 phone number 4 4 users reported that they have successfully reached Ipsos i-Say by calling +33 141 989 000 phone number Click down if you have unsuccessfully reached Ipsos i-Say by calling +33 141 989 000 phone number 3 3 users reported that they have UNsuccessfully reached Ipsos i-Say by calling +33 141 989 000 phone number
  3. Ipsos i-Say emails
  4. Ipsos i-Say address
    35, rue du Val de Marne, Cedex 13, Paris, 75628, France
  5. Ipsos i-Say social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Ipsos i-Say Category
Ipsos i-Say is ranked 21 among 37 companies in the Online Surveys category

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