MySurvey Customer Service


Lightspeed, LLC

2700 Oregon Road
United States - 43619

Customer Support Phone Numbers


MySurvey Complaints & Reviews

MySurvey / why did you people take over 14000 point from me

Dec 07, 2018

June 2018 I had over 14000 p0ints in my account, the next time I tried to logon I could not logon. For days I tried to logon and I still could not logon to my account so open another account with the same email address and same password and it open the account with the same Info. so how...

MySurvey / ek86738

Oct 31, 2018

I am a regular reviewer. I am having trouble completing 10/30/18 the above Beverage survey. I have entered the beverages. I'm to the place where I should add Product Information. Clicking on the link doesn't work. Your information states to contact the Help Center. The link on the Help...

MySurvey / my points were not added

Oct 26, 2018

Dear Sirs, On the Date of 10/26/2018, I, Client:, filled in a survey from your companya but did not get any reward for it. My points not noted after filling in a survey about car companies.. This is the information I received in my email, before filling in the survey...

MySurvey / my survey - b can't login anymore

Sep 15, 2018

I have done surveys for years on "My Survey", but about a month or more ago, the site has not allowed me to use my valid email address which is: The reason seems to be the ending of "coop", yet daily I get emails to do more surveys, and they are sent to the aforementioned...

MySurvey / password is not getting through my email

Aug 27, 2018

The survey came in this morning on my e-mail and I clicked the automatic log in and did not go through. And I type the password and also did not getting through. I e-mailed to my survey and it say error occurred and did not go through. I am only 540 points away to finish my survey for...

MySurvey / log in

Jun 06, 2018

good afternoon i was trying to log on to my account have not used in over a year they say account inactive but dont know where to go from here to doing surveys again can you please help thanks email or you can reach me at 2153030472 just trying to get too my account...

MySurvey / not able to login to redeem my points

May 30, 2018

All of a sudden after so many years doing surveys through au, I am unable to log in as the message I am receiving is "your session has expired, please log in". I have tries so many attempts to contact Lightspeed Panel by phone, however only receive a recording to leave a...

MySurvey / surveys

Oct 30, 2017

Every time I complete a survey over 150 points, I'm not credited. The first time, earned 650 points for a 1 hour survey. They wouldn't help because I didn't write down the survey number. This number disappears as soon as it's clicked on. Second, third, and fourth times, I wrote down the...

MySurvey / online surveys

Oct 04, 2017

I have been a member of MySurvey for a couple of months. After doing about 5 hours worth of surveys and earning about $5 worth of points i realised what a waste of time it was. So i decided to quit and lose the miserable $5 i had earned (you can't redeem until you reach a threshold) I found...

MySurvey / don't even try to sign up for them

Aug 31, 2017

This is the united kingdom of spam. I subscribed for their news and within a week got tons of emails from them. I tried to cancel my subscription but it's not impossible to do. I have no idea why. Their customer service is awful and they tried to convince me not to unsubscribe. Is it...

MySurvey / no surveys being received

May 05, 2017

I have not had a new survey invitation in some time now. I have tried to reach out to someone in customer service but have never received a response. After reading comments on this site, I see that I am not the only one having issues. At least I did go ahead and cash out so I didn't lose...

My Survey / my account is no longer active!

Mar 14, 2017

I have been doing their surveys for almost two years now and I was a good user and really spent a lot of time on My Survey! Three days ago when I tried to log into my account I received a message stating that my account was no longer active! I contacted My Survey support service and they did...

My Survey / contact does not work

Nov 10, 2016

I am having problems contacting MySurvey with the help button. Nothing works; neither the one on top or the bottom one. I then chose to send an email to It came back. Then, I tried to send it to Again, it came back. I have problems with... / my account is no longer active!

Apr 19, 2016

I have wasted months on this website and I earned thousands of points. This website seemed quite reputable and I had no issues for months but then suddenly they have deleted my account and I have no idea why they did this! As soon as I reached over 10000 points they blocked me and now I... / I'm very disappointed.

Jan 27, 2016

I joined MySurvey long time ago. I have been doing surveys for them for years. Several days ago I received a message from them with a new survey, I wanted to respond, but realized that for no reason my account was suddenly inactive. I tried to contact customer support many times, and they... / salary paid

Jul 19, 2013

I signed up and thought I could make a few hundred extra dollars a month in my spare time. Well after doing surveys for a couple of weeks the payout credits they give are paltry and cheap. I did a couple of 20 minute long surveys and they only gave me 30 credits which equals 30 cents !!!... / this certainly places mysurvey in the slave-labor category

Nov 08, 2011

MySurvey, which is owned by the consumer research company, Taylor Nelson Sofres, pays users to participate in consumer research surveys conducted by various participating companies. There is also a referral system that allows users to earn when they recruit new users to the... / stay away from this website

Jun 13, 2011

At one time, long long ago, this was Lightspeed panel and was pretty good. Now, not so much! Having been a member for over 10 years the survey pay-outs used to be good, now they charge a fee off the points you earn that is twice as much as they used to get. It's not like they really...