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I signed up with iPAGE and paid them a total of US$126.76 on 29 March 2010 after reading on their intro page that they are affordable, dont tie customers up and most importantly "if unhappy in whatever way, 30 Days moneyback guarantee, 100% refund if cancel within 30 days+ easy to build free website builder tools
However, after 10 torturing hours and I still cant understand how to use their tools to build a website, I decided to cancel my a/c and hire a local web company instead to do everything for me.
The chatline operator told me that there will be a non refundable of US$15 and the rest will be refunded to me.
But when i look at my latest credit card statement i m shocked to receive a bbill of US$99.79.
iPAGE has charged $126.76 on 29mar and only refund me USD27 on 31 Mar!
I then contacted the billing dept who insist that they only refund hosting fees, add on services are non refundable!
The guy also keep stressing on their "its all under our Terms and Conditions"
I felt really cheated and shortchanged. Because on their main website they do not have a column of terms n condions nor do they made it clear that theres no refund other than hosting charges.
For a IT idiot like me, I just follow their sign on procedure which auto includes all these so call add on services into my cart, i dont even have aoption to opt out as it will have red markings to warn me of the 'consequences'. Moreover all the services are calculated on a 12months basis, not one month or 3months.
I also wont get to use any of the services after my cancelling the a/c so how can iPAGE be so unreasonable and greedy to rip an innocent consumer off this way?
I feel this is outright robbing in a legal way.
Please, if anyone concern can help or advise me where to seek redress or complaint against iPAGE so that this Co cannot cheat other consumers any more hard earn money$$ and to refund me the full amount as promised on their website.
I can't access the photo. I says it's private. Can you make it public please?
If anyone want to read all that appears on the image, can go this link... http://flic.kr/p/8LRGVH
Anyone can download the image in their really size and can read all the text.
Hi, its me again.
If anyone want to see proofs that Ipage is only a scam, just check the attached image.
Avoid Ipage and save your money.
In next days I will going to create a lot of blogs with more info about this. It is necesary to do everything to stop Ipage.
Hi...
I can say only that Ipage is only a bunch of thieves.
I paid for a ### service the ammount of $92 and only use them for less than 10 days and I decide to cancel. I request my money back and a stupid girl named Stephanie told me that Ipage only refunde me $20. Can you believe this ?.
What the f****. Is necesary to stop this kind of scams.
Please advert everyone you know that stay interested on Ipage. Ipage is only a scam. Ipage thieves your money if you decide to take any service with them. And the worst part is that the supposed reimbursement of money never happens.
Please, please, please... avoid to use Ipage. Ipage is a scam in all the senses.
iPage may not be a total scam -- but it's close. I had to get my CC company involved to get a refund on a site that never worked, never launched, never had one second of life. $173.00. When I talked to iPage customer support -- every time they agreed to refund the fees. Then the billing showed up on my CC. After my CC got involved I received a nasty call from iPage saying I went outside the rules. Seriously?! This may simply be a poorly run company, but I haven't seen very many stella reviews. Stay away from iPage.
Reading over this, I can't help but laugh.
For starters, it's apparent you don't know how to make a website in the first place. You admitted to being an "IT idiot, " and that's perfectly fine, but you probably should have started out with a free hosting service first. All hosting services generally use the same layouts. iPage is no different, so it would have made your life a lot easier to get used to being behind the scenes before you did anything major.
Furthermore, you just need to know where to look for the Terms and conditions.
http://www.ipage.com/legal/
http://www.ipage.com/legal/legal_useragreement.bml
All their services are calculated for a year because just a month or 3 months wouldn't really give a very good idea of how much you'd be paying. Plus, with a base fee of $3.50, that's absolutely amazing! The extras are absolutely optional, and you could just easily cancel everything to stick with the base fee. Since you're (may I say?) IT challenged, you probably should go with what was recommended to you. My personal recommendation, however, is to ask friends and family for someone who is familiar with such a thing and ask them to help you manage your site. There are a few options that I would highly suggest, although at this moment I honestly don't remember what options were available.
You must realize that with many online purchases such as this one, it is impossible to give a refund. Such online transactions are uncontrollably easily exploitable.
On a note related to my last point and as a response to Chris, the options are absolutely not part of the hosting. They are simply additions to make your website a little easier to manage, but they do not affect the actual hosting itself. Your comment is furthermore very immature and severely lowers your credibility. Good day.
iPage is considered one of the best web hosting services available with virtually no complaints, especially compared to other hosts. I say get an IT buddy and try again. You won't regret it. ;)
something happened to me I asked for a full refund after only being with there company for 5 days, they gave ma a song a dance routine and said we don't give back on options just the hosting you bought, well the options are a part of the hosting, go figure huh. STAY AWAY from Ipage.com you are better off getting a hosting company in a 3rd world country.