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CB Accounting and Tax Intuit
Intuit

Intuit review: Credit karma

J
Author of the review
1:30 am EST
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I've been trying to verify my identity to change my phone number with them for over 3 weeks now. I can't access my money and this is ridiculous it's been escalated to the highest team 5 times and nothing. I've submitted my unexpired license with very clear pictures and my live selfie with it over 50 times now with over 38 cases open over 3 weeks and I keep getting sent in circles it says my identification document is processed on my side but they keep saying a problem with the upload and sendkng me a new link over 50 times now and nothing else is being done I've called, chatted, emailed talked to supervisors, escalated teams and I'm sent in circles the issue is so obviously on their side and they said there is no other way to verify my identity I ne3d my money in my account this is bs

Some of the case numbers but not all

Case Number: #20222242
Date Opened: 30 January 2026

Case Number: #20105741
Date Opened: 26 January 2026

Case Number: #20213167

Case Number: #20167766
Date Opened: 28 January 2026

Case Number: #20168521
Date Opened: 28 January 2026

Case Number: #20168675
Date Opened: 28 January 2026

Case Number: #20148506
Date Opened: 27 January 2026

Case Number: #20154022
Date Opened: 27 January 2026

Case Number: #20213167

Case Number: #20214432

Case Number: #20167644
Date Opened: 28 January 2026

Case Number: #20216461

Case Number: #20168572
Date Opened: 28 January 2026

Case Number: #20225625

Case Number: #20212531
Date Opened: 30 January 2026

Case Number: #20210936
Date Opened: 30 January 2026

Case Number: #20316942
Date Opened: 4 February 2026

Case Number: #20216936
Date Opened: 30 January 2026

Claimed loss: $2000 in my credit karma account

Desired outcome: Access to my money that's in my credit karma account and Access to my account and phone number changed.

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